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Access Service Requests Creating ASR Orders This section describes creation of new ASR orders. It is divided into the type of order being created: • "Transport Form" on page 4-4 • "End User Specified Access (EUSA) Form" on page 4-6 • "Feature Group A Form" on page 4-8 • "Trunking Form" on page 4-10 • "Ring Form" on page 4-12 • "WATS Form" on page 4-14 • "EVC Form" on page 4-16 To do any operation related to ASR Orders you should go to Orders home page. To go to Orders home page from ezAccess home page, please click on the Orders link in the Title bar links. 4-2 4.8.0 User Guide April 2009
Access Service Requests Table 4-1 shows the five service categories/form types available in ezAccess, their descriptions, and their associated forms: Table 4-1: Service Categories and Form Types (1 of 2) Services Description Associated Forms Transport For ordering: • Narrow-band • Voice grade • Unbundled transport and unbundled multiplexing • Program audio and television • Wideband analog and wideband digital • Digital access • High capacity • Dedicated network access lines (DNAL) For details, see "Transport" on page A-12. ASR, Transport, MSL, ACI, MULTI-EC, SALI, VC, PC, VCAT, NAI EUSA For ordering special access from: • Premise to premise • Premise to central office • Central office to central office For details, see "End User Special Access (EUSA)" on page A-8. ASR, EUSA, MSL, ACI, MULTI-EC, SALI, VC, PC, VCAT, NAI Feature Group A Trunking Ring For ordering: • Transmission levels • General Exchange Tariff (GET) options • Registration requirements • Describing the termination of the switch access For details, see "Feature Group A (FGA)" on page A-9. For ordering: • Trunkside BSA • Trunking • CCS links and unbundled STP ports For details, see "Trunking" on page A-13. For ordering: • Service between two or more locations identified sequentially by segment. For details, see "Ring" on page A-11. ASR, FGA, MSL, ACI, MULTI-EC, SALI, NAI ASR, Trunking, TQ, EOD, ACI, MULTI- EC, PC, NAI ASR, Ring, ARI, MULTI-EC, SALI, PC, VCAT, NAI April 2009 4.8.0 User Guide 4-3
Page 1 and 2: ezAccess User Guide Software Versio
Page 3 and 4: Contents Preface...................
Page 5 and 6: Contents Understanding Responses ..
Page 7 and 8: List of Figures Figure 1-1: ezAcces
Page 9 and 10: List of Figures Figure 8-2: Window
Page 11 and 12: List of Tables Table 2-1: Task Road
Page 13 and 14: Preface About This Guide This User
Page 15 and 16: Preface Example Convention Descript
Page 17 and 18: Preface • User GUI enhancements i
Page 19 and 20: 1 1 Introduction 1 This chapter pro
Page 21 and 22: Summarizing the ezAccess Process In
Page 23 and 24: Introduction Process Components ezA
Page 25 and 26: Introduction The conversion of orde
Page 27 and 28: 2 1 Access to ezAccess 2 This chapt
Page 29 and 30: Access to ezAccess Login This secti
Page 31 and 32: 3 1 ezAccess User Interface 3 This
Page 33 and 34: ezAccess User Interface ASR Orders
Page 35 and 36: ezAccess User Interface • Validat
Page 37 and 38: ezAccess User Interface • Tool Ba
Page 39 and 40: ezAccess User Interface ASR Respons
Page 41 and 42: ezAccess User Interface • Print C
Page 43 and 44: ezAccess User Interface • Form Na
Page 45 and 46: ezAccess User Interface ASR Queries
Page 47 and 48: ezAccess User Interface Help Menu T
Page 49: 4 4 Access Service Requests 4 A ser
Page 53 and 54: Access Service Requests Figure 4-2:
Page 65 and 66: Figure 4-8: EVC Subdirectory Window
Page 69 and 70: Access Service Requests Figure 4-11
Page 71 and 72: Access Service Requests 2. Narrow y
Page 73 and 74: Access Service Requests 5. Select t
Page 77 and 78: Access Service Requests Cancel Supp
Page 81 and 82: Access Service Requests 5. Select t
Page 83 and 84: Access Service Requests Create New
Page 85 and 86: Access Service Requests 2. Click Se
Page 87 and 88: Access Service Requests Printing an
Page 89 and 90: Keyboard Shortcuts in ezAccess inte
Page 91 and 92: 5 1 ASR Order Responses 5 This chap
Page 93 and 94: ASR Order Responses Figure 5-1: Sea
Page 95 and 96: ASR Order Responses Figure 5-3: Pag
Page 97 and 98: ASR Order Responses Figure 5-5: CN
Page 99 and 100: ASR Order Responses 2. Narrow your
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ASR Order Responses 5. Select the A
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ASR Order Responses 2. Narrow your
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ASR Order Responses 5. Select the A
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ASR Order Responses Figure 5-14: Op
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ASR Order Responses 2. Click ASR Re
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6 1 Queries 6 Occasionally, you may
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Queries Figure 6-2: List Most Recen
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Queries Figure 6-4: View an ASR Ord
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Queries 2. Narrow your search by en
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Queries Figure 6-8: View an ASR Res
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Queries 2. Narrow your search by en
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Queries 4. Click PON to select the
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Queries Figure 6-13: Notification
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7 1 Order Management 7 The Order Ma
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Figure 7-2: Order Management Home p
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Order Management Figure 7-3: Order
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Order Management 4. At a time only
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Order Management Figure 7-7: Page f
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Most Recent Queries Order Managemen
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8 1 User Worklist 8 The User Workli
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User Worklist Recent responses sent
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A A OBF Forms A The Ordering and Bi
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OBF Forms Access Services When a cu
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Understanding OBF Forms OBF Forms T
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OBF Forms Additional Ring Informati
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OBF Forms Ethernet Virtual Connecti
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OBF Forms Ring Use the Ring form to
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OBF Forms WATS This form is used by
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OBF Forms Network Assignment Inform
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Glossary This glossary provides a d
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Glossary Term Description DSI EDI E
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Glossary Term Description RBOC RHBC
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Index -Aabout this manual, Preface-
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Index service type and associated f
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Index overview, 1-2 process flow, 1
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