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Access Service Requests Actions. Please refer to section "Orders Home Page" on page 2-5 for details about the different options under Actions menu. Feature Group A Form Use the Feature Group A form to order a Feature Group A access lines or lineside Basic Service Arrangements (BSA). For specific information, see "Feature Group A (FGA)" on page A-9. To complete a Feature Group A form, perform the following procedure: 1. Select ASR Orders > Create a New Order > FGA The ASOG Version window appears, as shown in Figure 4-1 2. Select the ASOG version to create the order and Click OK The FGA Service subdirectory window appears, as shown in Figure 4-4. 4-8 4.8.0 User Guide April 2009
Access Service Requests Figure 4-4: FGA Service Subdirectory Window Showing the ASR Form Selected 3. Select the form from the form navigator tree. The form View Panel displays the corresponding form with all the fields arranged as per the OBF ASOG forms. 4. Enter information in the mandatory fields which are displayed in blue color. You may also enter information in other fields which are not mandatory. The ASR form is the same for each service. If a form is required for the order, it is listed on the Navigator Panel of the window. To add additional MSL, ACI, NAI, MULTI-EC, or SALI forms, right-click the form in navigator window, click Add Additional Form 5. Click each form in the navigator panel and complete the required fields in the form View Panel as required by the carrier and the ASOG 38 guidelines. 6. After entering values for all the required fields in all the forms in step 3, you can perform one of the actions, by selecting a menu options under the menu item April 2009 4.8.0 User Guide 4-9
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ezAccess User Guide Software Versio
Page 3 and 4:
Contents Preface...................
Page 5 and 6: Contents Understanding Responses ..
Page 7 and 8: List of Figures Figure 1-1: ezAcces
Page 9 and 10: List of Figures Figure 8-2: Window
Page 11 and 12: List of Tables Table 2-1: Task Road
Page 13 and 14: Preface About This Guide This User
Page 15 and 16: Preface Example Convention Descript
Page 17 and 18: Preface • User GUI enhancements i
Page 19 and 20: 1 1 Introduction 1 This chapter pro
Page 21 and 22: Summarizing the ezAccess Process In
Page 23 and 24: Introduction Process Components ezA
Page 25 and 26: Introduction The conversion of orde
Page 27 and 28: 2 1 Access to ezAccess 2 This chapt
Page 29 and 30: Access to ezAccess Login This secti
Page 31 and 32: 3 1 ezAccess User Interface 3 This
Page 33 and 34: ezAccess User Interface ASR Orders
Page 35 and 36: ezAccess User Interface • Validat
Page 37 and 38: ezAccess User Interface • Tool Ba
Page 39 and 40: ezAccess User Interface ASR Respons
Page 41 and 42: ezAccess User Interface • Print C
Page 43 and 44: ezAccess User Interface • Form Na
Page 45 and 46: ezAccess User Interface ASR Queries
Page 47 and 48: ezAccess User Interface Help Menu T
Page 49 and 50: 4 4 Access Service Requests 4 A ser
Page 51 and 52: Access Service Requests Table 4-1 s
Page 53 and 54: Access Service Requests Figure 4-2:
Page 55: Access Service Requests Figure 4-3:
Page 65 and 66: Figure 4-8: EVC Subdirectory Window
Page 69 and 70: Access Service Requests Figure 4-11
Page 71 and 72: Access Service Requests 2. Narrow y
Page 73 and 74: Access Service Requests 5. Select t
Page 77 and 78: Access Service Requests Cancel Supp
Page 81 and 82: Access Service Requests 5. Select t
Page 83 and 84: Access Service Requests Create New
Page 85 and 86: Access Service Requests 2. Click Se
Page 87 and 88: Access Service Requests Printing an
Page 89 and 90: Keyboard Shortcuts in ezAccess inte
Page 91 and 92: 5 1 ASR Order Responses 5 This chap
Page 93 and 94: ASR Order Responses Figure 5-1: Sea
Page 95 and 96: ASR Order Responses Figure 5-3: Pag
Page 97 and 98: ASR Order Responses Figure 5-5: CN
Page 99 and 100: ASR Order Responses 2. Narrow your
Page 101 and 102: ASR Order Responses 5. Select the A
Page 103 and 104: ASR Order Responses 2. Narrow your
Page 105 and 106: ASR Order Responses 5. Select the A
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ASR Order Responses Figure 5-14: Op
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ASR Order Responses 2. Click ASR Re
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6 1 Queries 6 Occasionally, you may
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Queries Figure 6-2: List Most Recen
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Queries Figure 6-4: View an ASR Ord
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Queries 2. Narrow your search by en
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Queries Figure 6-8: View an ASR Res
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Queries 2. Narrow your search by en
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Queries 4. Click PON to select the
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Queries Figure 6-13: Notification
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7 1 Order Management 7 The Order Ma
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Figure 7-2: Order Management Home p
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Order Management Figure 7-3: Order
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Order Management 4. At a time only
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Order Management Figure 7-7: Page f
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Most Recent Queries Order Managemen
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8 1 User Worklist 8 The User Workli
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User Worklist Recent responses sent
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A A OBF Forms A The Ordering and Bi
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OBF Forms Access Services When a cu
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Understanding OBF Forms OBF Forms T
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OBF Forms Additional Ring Informati
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OBF Forms Ethernet Virtual Connecti
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OBF Forms Ring Use the Ring form to
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OBF Forms WATS This form is used by
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OBF Forms Network Assignment Inform
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Glossary This glossary provides a d
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Glossary Term Description DSI EDI E
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Glossary Term Description RBOC RHBC
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Index -Aabout this manual, Preface-
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Index service type and associated f
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Index overview, 1-2 process flow, 1
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