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Queries Querying Orders/Responses This option allows you to search for an Order and Response using common search criteria. To view a ASR Order or response previously sent to a service center, complete the following procedure: 1. Select Queries > Orders/Responses The Search for Order/Responses window is displayed as shown in Figure 6-9. Figure 6-9: Search for Responses window 6-10 4.8.0 User Guide April 2009
Queries 2. Narrow your search by entering the specific search criteria under New Queries tab. Click Search to search for the orders. The list of existing matching orders are displayed as shown in the Figure 6-11. -or Click Cancel to cancel the search operation. If you did not enter a Start Date and End Date, ezAccess displays the documents that have passed through the gateway on the current date only. 3. To search the orders based on previous search criteria click on the Recent Queries tab. This displays the 10 most recent queries for orders as show in Figure 6-10. Figure 6-10: List Most Recent Queries for Orders Click on the link to display the list of existing orders matching the search criteria as shown in Figure 6-11. April 2009 4.8.0 User Guide 6-11
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ezAccess User Guide Software Versio
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Contents Preface...................
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Contents Understanding Responses ..
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List of Figures Figure 1-1: ezAcces
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List of Figures Figure 8-2: Window
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List of Tables Table 2-1: Task Road
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Preface About This Guide This User
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Preface Example Convention Descript
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Preface • User GUI enhancements i
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1 1 Introduction 1 This chapter pro
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Summarizing the ezAccess Process In
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Introduction Process Components ezA
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Introduction The conversion of orde
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2 1 Access to ezAccess 2 This chapt
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Access to ezAccess Login This secti
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3 1 ezAccess User Interface 3 This
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ezAccess User Interface ASR Orders
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ezAccess User Interface • Validat
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ezAccess User Interface • Tool Ba
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ezAccess User Interface ASR Respons
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ezAccess User Interface • Print C
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ezAccess User Interface • Form Na
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ezAccess User Interface ASR Queries
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ezAccess User Interface Help Menu T
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4 4 Access Service Requests 4 A ser
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Access Service Requests Table 4-1 s
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Access Service Requests Figure 4-2:
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Figure 4-8: EVC Subdirectory Window
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Page 69 and 70: Access Service Requests Figure 4-11
Page 71 and 72: Access Service Requests 2. Narrow y
Page 73 and 74: Access Service Requests 5. Select t
Page 77 and 78: Access Service Requests Cancel Supp
Page 81 and 82: Access Service Requests 5. Select t
Page 83 and 84: Access Service Requests Create New
Page 85 and 86: Access Service Requests 2. Click Se
Page 87 and 88: Access Service Requests Printing an
Page 89 and 90: Keyboard Shortcuts in ezAccess inte
Page 91 and 92: 5 1 ASR Order Responses 5 This chap
Page 93 and 94: ASR Order Responses Figure 5-1: Sea
Page 95 and 96: ASR Order Responses Figure 5-3: Pag
Page 97 and 98: ASR Order Responses Figure 5-5: CN
Page 99 and 100: ASR Order Responses 2. Narrow your
Page 101 and 102: ASR Order Responses 5. Select the A
Page 103 and 104: ASR Order Responses 2. Narrow your
Page 105 and 106: ASR Order Responses 5. Select the A
Page 107 and 108: ASR Order Responses Figure 5-14: Op
Page 109 and 110: ASR Order Responses 2. Click ASR Re
Page 111 and 112: 6 1 Queries 6 Occasionally, you may
Page 113 and 114: Queries Figure 6-2: List Most Recen
Page 115 and 116: Queries Figure 6-4: View an ASR Ord
Page 117 and 118: Queries 2. Narrow your search by en
Page 119: Queries Figure 6-8: View an ASR Res
Page 123 and 124: Queries 4. Click PON to select the
Page 125 and 126: Queries Figure 6-13: Notification
Page 127 and 128: 7 1 Order Management 7 The Order Ma
Page 129 and 130: Figure 7-2: Order Management Home p
Page 131 and 132: Order Management Figure 7-3: Order
Page 133 and 134: Order Management 4. At a time only
Page 135 and 136: Order Management Figure 7-7: Page f
Page 137 and 138: Most Recent Queries Order Managemen
Page 139 and 140: 8 1 User Worklist 8 The User Workli
Page 141 and 142: User Worklist Recent responses sent
Page 143 and 144: A A OBF Forms A The Ordering and Bi
Page 145 and 146: OBF Forms Access Services When a cu
Page 147 and 148: Understanding OBF Forms OBF Forms T
Page 149 and 150: OBF Forms Additional Ring Informati
Page 151 and 152: OBF Forms Ethernet Virtual Connecti
Page 153 and 154: OBF Forms Ring Use the Ring form to
Page 155 and 156: OBF Forms WATS This form is used by
Page 157 and 158: OBF Forms Network Assignment Inform
Page 159 and 160: Glossary This glossary provides a d
Page 161 and 162: Glossary Term Description DSI EDI E
Page 163 and 164: Glossary Term Description RBOC RHBC
Page 165 and 166: Index -Aabout this manual, Preface-
Page 167 and 168: Index service type and associated f
Page 169 and 170: Index overview, 1-2 process flow, 1
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