TELE-X - a Satellite System for TV and Data Communication ...

54
Fig. 4
The telephones in the guest rooms are equipped
with symbols that show the different service
quarters reached by means of the various digits
The need for answer telephones at a service
quarter varies considerably for the
different services, and each service
quarter can therefore be equipped individually
with the required number of
telephones.
Service quarters can also be grouped in
different ways in the PABX in order to
meet special service requirements, for
example:
- Individual service quarters with one
or several telephones
- A common service group, in which up
to four service quarters, e.g. information,
checking in and booking, collaborate
and can answer each other's
calls
- Floor groups, for example for room
service, where the floor from which a
call is made determines the service
quarter.
The answer telephones at a service
quarter are normally equipped with a
base containing a digit indicator. When
a call from a guest comes in, the indicator
shows the room number, and if the
call has been forwarded from a temporarily
closed or unmanned service
quarter, the indicator shows the identity
of that service quarter (the service quarter
originally called by the guest). If new
calls come in during an existing call, the
indicator gives gueue information and
the calls are automatically put in a
queue.
Message waiting
Guests are informed about waiting messages
by means of a ringing signal or the
lighting of a lamp (LED) on the room
extension. The ringing signal is repeated
every 15 minutes and is also sent out
immediately after the telephone has
been used.
When a guest answers a ringing or lamp
signal he/she receives recorded information
that a message is waiting and
how to obtain it. The recorded message
is stored digitally in RAM circuits in
order to avoid having to maintain tape
recorders etc.
The message waiting information is initiated
from a service quarter telephone
or from the operator's instrument.
Automatic wake-up service
The automatic wake-up is ordered and
programmed by the guest from the room
extension, by the receptionist from the
service telephone or by the telephone
operator. The programmed wake-up
time is then supervised by the PABX,
which automatically calls the guest.
When the wake-up call is answered the
guest receives a recorded good morning
in one or several languages. This
message, like the message waiting
information, is digitally stored. If the call
is not answered, three more call attempts
are made automatically within
ten minutes. If none of these calls is answered,
an alarm is sent to the receptionist
or the telephone operator, who
can then ensure that the guest is called
manually.