Townsville City Council's Seniors Guide to Council

For after hours emergencies, you can still call 4727 9000 and your call will be transferred to the After
Hours Emergency Service Provider. If the matter is urgent and cannot wait for normal business hours, you
will be put in touch with the on-duty council officer.
payments made at the customer service centre
Cashier hours are 8.00 am to 4.45 pm, Monday to Friday. Payments can be made during these hours. There
are many payment options available to customers – these options are outlined on the relevant notice. We
accept cash, cheques, Mastercard, Visa and American Express. Please note that no cash out can be given
on credit cards or cheques. Payment is also available online at council’s website.
Please note: cheques, money orders, postal notes, etc. must be made payable to Townsville City Council
and crossed “Not Negotiable”. A receipt will only be posted if specifically requested.
reporting a maintenance issue
Residents can report maintenance issues and graffiti to council by either contacting the Customer Service
Centre or emailing their maintenance issue through the link at council’s website.
complaint information
If you are dissatisfied regarding the delivery of a council service, product or the conduct of an officer, you
may lodge a complaint to council.
Complaints should be directed to the Customer Service Centre.
www.townsville.qld.gov.au
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