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CR&S 2010 GRI Index GRI indicator Product responsibility indicators Customer health and safety PR1. Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. (Core) Product and service labelling PR3. PR5. Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. (Core) Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. CRESS11. Initiatives to promote positive social, environmental and economic legacy following completion, and perceived results, as well as initiatives to mitigate and manage negative legacy impacts. CRESS12. Initiatives beyond minimum statutory requirements to ensure consideration of design and configuration issues for building, community and infrastructure design. Marketing communications PR6. Compliance PR9. Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. (Core) Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. (Core) Responded to in FY10 Yes Yes Yes Yes Yes Yes Position in FY10 Report Our marketplace – Our suppliers – Safety and performance NABERS Ratings Climate and our environment – Energy efficiency Our marketplace – Customer engagement Our community – Community development approach Our approach – Case studies – Sandon Point Climate and our environment – Energy efficiency Our People – People metrics (Trade Practices Act training) Note: The table above includes indicators from the GRI’s Construction and Real Estate Sector Supplement (CRESS) which is in draft format and is expected to be finalised by mid-2011. Yes Nil. Property Council of Australia Performance Indicators SOC5 Stockland Corporate Responsibility & Sustainability Report June 2010 104
Independent Assurance Statement Stockland Corporate Responsibility & Sustainability (CR&S) Report 2010 To the Board, Management and Stakeholders of Stockland, Banarra was commissioned by Stockland to assure its CR&S Report 2010 (the Report) against the AA1000 Assurance Standard (2008) (AA1000AS). Banarra was also commissioned to validate the Report against the Global Reporting Initiative Sustainability Reporting Guidelines (2006) (GRI). This is Banarra’s fourth reporting cycle with Stockland, so we have built on our previous understanding of the organisation and its progress. Assurance scope The assurance scope is a Type 2 engagement under AA1000AS and includes: 1) Evaluation of the nature and extent to which Stockland adheres to the AA1000 AccountAbility Principles Standard (2008) (AA1000APS) Principles of Inclusivity, Materiality and Responsiveness and how it communicates this adherence in the Report. This was evaluated to a high level of assurance. 2) Evaluation of the reliability of the FY10 performance information within the material issues listed below (excluding UK data). The evaluation was at a moderate level for all issues except for Energy and Greenhouse Gas Emissions data which was evaluated to a high level of assurance. The Greenhouse Gas Emissions assurance was conducted in accordance with AS ISO 14064 – Part 3: Specification with Guidance for the Validation and Verification of Greenhouse Gas Assertions (2006) and with reference to the National Greenhouse and Energy Reporting (Audit) Determination (2009). Material Issues included in Assurance Scope REPORT SECTION Our Approach MATERIAL ISSUE Stakeholder Engagement Our People Employee Engagement (including Pay) Diversity and Inclusion Health, Safety and Wellness Learning and Development Employee Turnover Our Marketplace Customer Engagement Housing Affordability Engaging Our Suppliers Government Relations Our Community Community Development Our Climate and Environment Climate Change Energy Efficiency Water Waste Energy and Greenhouse Gas Emissions The performance information was verified using the criteria in the GRI and the draft Guide to Corporate Responsibility Reporting in the Property Sector (2009), along with the National Greenhouse and Energy Reporting (Measurement) Technical Guidelines (2009). Banarra Assurance Methodology Within the above scope, our methodology included: • Interviews with: a) 10 members of the Board and Executive Committee, including Graham Bradley, Nick Greiner and Matthew Quinn; b) 58 Stockland employees at corporate, divisional and site levels; and c) 20 external stakeholders; • Reviews of documentation including sustainability policies, strategies and CR&S Board Committee Meeting Minutes as well as sustainability management systems; • Checks of the reliability and accuracy of all quantitative performance information (such as data sets) and the processes for capturing, aggregating and reporting this data, through interviews and document review, comparison with the assurance criteria, re-calculation and cross-checks with corroborative evidence, including sample testing of source data. Banarra did not review the information management systems for any third-party supplied data; Stockland Corporate Responsibility & Sustainability Report June 2010 105
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Corporate Responsibility & Sustaina
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stockland CR&S Board Committee We a
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FY10 key achievements and prioritie
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Memberships To promote sustainabili
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Our business What We Do We have a l
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Our Value Chain We own, manage and
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Key financial results Underlying pr
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Doing the right thing as a property
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Common Practices and Values Corpora
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Retirement Living Sustainability Po
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UN Principles for Responsible Inves
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Our approach to stakeholder engagem
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CASE STUDY Building better communit
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CASE STUDY Engaging our retailers -
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Stockland UK - progress and priorit
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Our people - progress and prioritie
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We are committed to acting on feedb
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CASE STUDY Parental transitions pro
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CASE STUDY Safe Work Week at Stockl
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CASE STUDY Gateway asset management
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Employee metrics All employee metri
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Employee turnover During the report
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Our marketplace - progress and prio
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Our marketplace comprises our relat
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CASE STUDY CSR 5 Star Green Star in
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CASE STUDY Housing affordability Ex
Page 53 and 54: In recognition of the need to conti
Page 55 and 56: Over the past year we have enhanced
Page 57 and 58: CASE STUDY Framing energy efficienc
Page 59 and 60: CASE STUDY EnviroDevelopment at Poi
Page 61 and 62: Our community - progress and priori
Page 63 and 64: Community development Our community
Page 65 and 66: Stakeholder engagement As outlined
Page 67 and 68: CASE STUDY Dress for Success Stockh
Page 69 and 70: Measuring Community Investment We u
Page 71 and 72: Climate and our environment - progr
Page 73 and 74: Climate and our environment - progr
Page 75 and 76: CASE STUDY Retirement Living solar
Page 77 and 78: We will continue to strive for lead
Page 79 and 80: Total Scope 3 (kgCO 2 -e) FY10 FY09
Page 81 and 82: Our energy consumption Purchased el
Page 83 and 84: Our natural environment Biodiversit
Page 85 and 86: CASE STUDY Our ‘Green Office Fito
Page 87 and 88: Residential and Retirement Living w
Page 89 and 90: CASE STUDY 2 Victoria Avenue - Flag
Page 91 and 92: CR&S 2010 Nabers Ratings NABERS Off
Page 93 and 94: CR&S 2010 GRI Index Global Reportin
Page 95 and 96: GRI indicator 4. Governance, commit
Page 97 and 98: GRI indicator Responded to in FY10
Page 103: GRI indicator Society indicators Co
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