ER-A Model - MS Cash Drawer

Research/Escalation Procedures - Sharp ER-A and UP Models
2. As required, collect or have the caller e-mail or fax the following readings and/or programs.
Reports Job # / Reading Menu Option Description/Comments
SRV Mode
900, 970, 959 / (System Preset, File,
and SSP)
System Preset, File
(Memory Allocation), and SSP
Readings
950/ Free Key Free Key Assignment Reading
951 Direct Key ER-A POS
Device Assign/Config Systems POS
959 ROM Version Reading
2119 Direct Key Direct Key Assignment Reading
1200/1100 PLU/Dept PLU/Dept Reading
1300 Function Preset and Media
13xx, 23xx, Optional Settings,
Media, & Function Reading
PGM2 Mode
2600 – Functional Preset
26xx, Optional Settings, Channel
Assign for ER-A Products
2700 – Tax Tax Reading
1400 – Personnel
Servers, Employee, Job Location
Readings
2640 – Text Function Text Readings
2900 – Auto Keys Auto Key Readings
1. As required, obtain copies of receipts, journal tapes, KP printouts, and X/Z reports.
2. Copy of Program: If all else fails, obtain a copy of the program for further investigation.
Troubleshooting
At the office, try to duplicate on a Master Reset System. This will help to isolate the issue.
(e.g. Out of box versus program data issue)
DOCUMENTATION - varies by model
1
Sharp Instruction, Service, Programming and Parts manuals and Procedures Guide are
available on www.sharp-pos.com – Technical Manuals and Legacy Technical Manuals links.
DEMO TEMPLATES - varies by model
1
Demo templates are available on www.sharp-pos.com – Document/Download Library -
Software link.
Sharp and all related trademarks are trademarks or registered trademarks of Sharp Corporation and/or its affiliated
companies. All other trademarks are the property of their respective holders.
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