meal_appeal
meal_appeal
meal_appeal
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Delivering Customer Service<br />
• Students feel safe and comfortable. This allows students to concentrate on<br />
eating their <strong>meal</strong> and enjoying the company of fellow students.<br />
• The cafeteria atmosphere is <strong>appeal</strong>ing. Eating should be a pleasant<br />
experience. The more pleasant the surroundings, the greater the chance<br />
students will respond positively to the food choices you provide them.<br />
• Students have enough time to eat. Providing serving options gives students<br />
choices and speeds up service, giving them more time to eat.<br />
Look around the eating environment to see how it can be improved. One of<br />
the first questions to ask is, “Would I choose to eat here?” Remember,<br />
customers always have a choice, even if the only other option is to bring a<br />
<strong>meal</strong> from home. You have no opportunity to increase students’ fruit and<br />
vegetable consumption and promote their good health if they are not eating<br />
school <strong>meal</strong>s. Ask your students for suggestions.<br />
Remember, customers<br />
always have a choice,<br />
even if the only other<br />
option is to bring a<br />
<strong>meal</strong> from home.<br />
Improving the cafeteria environment is more challenging in some of the older<br />
schools. Students can really be helpful in these situations. If you show that you<br />
are interested in making the cafeteria pleasant for them and if you listen to and<br />
carry out the suggestions they make, they will begin looking for ways to<br />
improve the cafeteria and <strong>meal</strong> programs.<br />
Students at Kingsford High School and Middle School in the Breitung School<br />
District, Kingsford, Michigan, work with foodservice staff to make their<br />
cafeteria a welcoming, festive place. Television monitors (a big screen at the<br />
high school) allow students to watch the school’s sporting events and the<br />
news channel. Oldies music also helps to keep an upbeat atmosphere. It’s a<br />
place students can call their own. The high school has wallpaper border,<br />
matching valances on the windows, and pictures on the wall—all in a muted<br />
fruit pattern. At the middle school, the large windows provide a great view of<br />
the courtyard where students eat lunch at picnic tables.<br />
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