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IN FOCUS Expert Talk Transforming your business with TMS While, introducing a transportation management system (TMS) may help increase efficiencies across the business, it also improves customer service experience 36 Link May 2010
Expert Talk IN FOCUS Many organisations are driving down costs by introducing a transportation management system (TMS) into their business. Nick Berry, Executive Director at RedPrairie, argues that while TMS can help increase effi ciencies across the business, it can also improve the customer service experience. According to the Council of Supply Chain Management Professionals, transportation costs soared to 4.7 per cent of sales in 2008, while total logistics costs, including inventory carrying, warehousing, administration, and customer service costs, were 9.3 per cent of sales for the average company. With such large sums being spent, logistics and supply chain directors need to ensure costs are as low as possible while meeting customer demands. No wonder AMR Research found that global TMS spending will grow at a rate of 26 percent over the next fi ve years. May 2010 Link 37
Page 2 and 3: EDITOR’S NOTE EDITORIAL Group Man
Page 4 and 5: SCLG INFO SCLG MEMBERSHIP Corporate
Page 6 and 7: GCC News RMM Global FZCO at DAFZA a
Page 8 and 9: GCC News Khalifa port operations to
Page 10 and 11: GCC News World’s largest airport
Page 12 and 13: COVER STORY Transportation that the
Page 14 and 15: Transportation COVERSTORY switching
Page 16 and 17: COVER STORY Transportation assumpti
Page 18 and 19: TRANSPORT Bridging the divide Despi
Page 20 and 21: TRANSPORT Bridging the divide To ma
Page 22 and 23: MANAGEMENT Information Technology E
Page 24 and 25: OVERVIEW Connecting people Taking s
Page 26 and 27: Connecting people OVERVIEW UAE’s
Page 28 and 29: OVERVIEW Connecting people for rail
Page 30 and 31: INNER VIEW Destination DP World por
Page 34 and 35: IN FOCUS Expert Talk Automating man
Page 36 and 37: IN FOCUS Expert Talk Coordinating w
Page 38 and 39: REAL REPORT Consumerism 4PLs introd
Page 40 and 41: Consumerism REAL REPORT The fundame
Page 42 and 43: REAL REPORT Consumerism being made
Page 44 and 45: INTERNATIONAL News JAL to suspend f
Page 46 and 47: INTERNATIONAL News Container shippi
Page 48 and 49: INTERNATIONAL News and 120-year-old
Page 50 and 51: INTERNATIONAL News Airlines boost c
Page 52: THE LIGHTER SIDE Obama’s rules }C

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