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The Polish Experience By Nicholas Westerby This ... - GetSab.Com

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<strong>By</strong> the looks I guessed not. I looked at Paweł who was smirking. I just widened<br />

my eyes and he translated it for me. <strong>The</strong> room laughed. Am glad they found that<br />

funny because what I was about to tell them wasn’t funny at all.<br />

“If you get off a call and you can’t taste the clients shit in your mouth then you<br />

weren’t nice enough.” <strong>The</strong> laughing had stopped and they straightened up.<br />

“<strong>This</strong> is customer services, you service the customers. On Monday I need you<br />

guys to start putting your necks into it.”<br />

I think the last part largely went over their heads but they got the message. I<br />

wasn’t interested in going for drinks and felt that they needed time alone. I<br />

handed a few hundred to Paweł and wished them all a nice weekend. Hopefully<br />

something would sink in over the weekend and Monday morning would be a lot<br />

more satisfactory.<br />

I went back to my office and wrote up the numbers. Targets seemed random and<br />

I think that any true numbers wouldn’t emerge at least for a year and then we<br />

could compare like for like. Using the UK as a benchmark wasn’t realistic or<br />

maybe I just wasn’t doing a good job. I left the office depressed by work but<br />

happy at the thought of a weekend alone with my women.<br />

I had planned to whisk her off to a hotel just for the hotel sex. Well, maybe to<br />

rekindle some of the Courtly Lodge atmosphere as well or even just to get out<br />

of Warsaw. It was a nice modern city but without you realising, something built

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