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An Introduction to How to Execute & measure successful Email ...

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43<br />

1<br />

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DEFINITION<br />

the percentage of <strong>to</strong>tal<br />

emails sent that could<br />

not be delivered <strong>to</strong> the<br />

recipient’s inbox, known<br />

as a “bounce.”<br />

<strong>An</strong> introduction <strong>to</strong> emAil mArketing<br />

bouNcE rAtE<br />

HOw TO USE<br />

use this metric <strong>to</strong> uncover<br />

potential problems with your<br />

email list. there are two kinds<br />

of bounces <strong>to</strong> track: “hard”<br />

bounces and “soft” bounces.<br />

soft bounces are the result of<br />

a temporary problem with a<br />

valid email address, such as a<br />

full inbox or a problem with the<br />

recipient’s server. the recipient’s<br />

server may hold these emails<br />

for delivery once the problem<br />

clears up, or you may try re-<br />

sending your email message <strong>to</strong><br />

soft bounces. Hard bounces are<br />

the result of an invalid, closed,<br />

or non-existent email address,<br />

and these emails will never be<br />

<strong>successful</strong>ly delivered.

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