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An Introduction to How to Execute & measure successful Email ...

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46<br />

4<br />

DEFINITION<br />

the proportion of the<br />

audience who clicked<br />

on one more links<br />

contained in an email<br />

message.<br />

organizations can<br />

calculate ctr either by<br />

dividing unique clicks by<br />

the number of emails<br />

delivered, or by dividing<br />

<strong>to</strong>tal clicks, including<br />

multiple clicks by the<br />

same recipient, by<br />

the number of emails<br />

delivered.<br />

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<strong>An</strong> introduction <strong>to</strong> emAil mArketing<br />

ctr<br />

HOw TO USE<br />

moni<strong>to</strong>ring email ctr is a<br />

corners<strong>to</strong>ne of email marketing<br />

analytics, because the ctr<br />

indicates whether the message<br />

was relevant and the offer<br />

compelling enough <strong>to</strong> encourage<br />

recipients <strong>to</strong> action. but ctr<br />

can vary widely by the type of<br />

message sent. For example,<br />

email newsletters often have<br />

higher ctrs than promotional<br />

messages, and transactional<br />

messages – such as emailed<br />

purchase receipts – often<br />

have the highest ctr of all the<br />

messages your business sends.<br />

For that reason, it’s best <strong>to</strong><br />

benchmark your ctrs according<br />

<strong>to</strong> the different types of emails<br />

you send.

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