Communications Guide - Fran O'hara

About the Commission - who we are 3
Section 3.1: Our values
Our values inform the way we work and underpin our communications.
1. Older people focussed: Older people will be at the heart of the
Commission. We will listen and where necessary, take action. Our work will
have an emphasis on those who at times are more vulnerable.
2. For all Wales: The Commission will be relevant and accessible to people in
all parts of Wales.
3. Independent: The Commission will conduct its work to further the interests
of older people in Wales in a way that is independent of government or any
other bodies.
4. Authoritative: We will be an organisation with integrity and purpose, clear
about our evidence base and strongly connected to the wishes and interests
of older people.
5. Communicative: We will seek to communicate regularly and effectively with
our external stakeholders and internally about issues affecting older people,
our work and our progress. We will see this as a two way process.
6. Collaborative: We will work in partnership with others as appropriate to
avoid unnecessary duplication, making best use of energy and resources.
7. Able to manage risk well: We understand that a certain amount of calculated
risk is vital to our successful operation. Excellent risk management needs
to be embedded in the culture and doing risk assessments should become
second nature for staff at all levels. We will be risk aware not risk averse.
8. Value for money: We will be resource efficient.
9. Legally compliant: We will be fully aware of, and fulfil, our responsibilities
for legal compliance as a public body and regard following, and where
necessary developing, good practice as central to our work.
10. A great place to work: The staff of the Commission will be key to its
success and the Commission will reflect best practice in its own policy and
practice, encouraging and valuing achievement, being flexible in approach
and equality and diversity aware.
11. A learning organisation: We will seek to learn from our experiences,
both positive and negative, seeking constructive ways forward in the face
of challenges, monitoring and evaluating what we do and encouraging
continuous professional development.
Help! If you would like more advice, please ask a member of the
Communications and Engagement Team.
Communications Guide Page 3.1