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Annual Report 2007-2008(color).pub - Town of South Windsor

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Information Technology Department<br />

Scott E. Roberts, GISP<br />

Director <strong>of</strong> Information Technology<br />

Technology continues to move forward here in<br />

<strong>South</strong> <strong>Windsor</strong>. This year, we have assisted<br />

several departments in enhancing their services<br />

to our citizens. The Human Services<br />

Department has implemented a new system to<br />

track activities and membership within the Teen<br />

Center. We assisted the Public Works<br />

Department in implementing a new sign creation<br />

system. In addition, we deployed handheld<br />

computers to the Building Maintenance<br />

Division as part <strong>of</strong> their new Work Order<br />

system. Also by serving on a subcommittee<br />

at the Capitol Region Council <strong>of</strong><br />

Governments we wrote and obtained a<br />

grant to receive new aerial mapping<br />

covering the entire CRCOG region. This<br />

mapping will be added to our GIS and serve<br />

as invaluable asset to <strong>Town</strong> Staff.<br />

In addition to assisting town departments,<br />

we have been extremely busy with many<br />

activities ranging from routine requests for<br />

help, computer and network upgrades/<br />

repairs, evaluating new products/services,<br />

implementing MUNIS Permits and Code<br />

Enforcement and GIS. We have received over<br />

1100 calls from staff for routine assistance this<br />

year. These help requests has been stored,<br />

managed and reported from a s<strong>of</strong>tware package<br />

shared between our staff and the IT staff at the<br />

Board <strong>of</strong> Education.<br />

To provide town staff with better mobile<br />

communications we have implemented a<br />

Blackberry Enterprise Server (BES). This<br />

equipment shares the users contact list,<br />

calendar and emails between MS Outlook and<br />

their phone. This technology has been reported<br />

as invaluable by the town staff.<br />

A new emerging technology for municipal<br />

applications is the use <strong>of</strong> global positioning<br />

system (GPS). The Public Works Department is<br />

testing GPS to record and tracking the locations<br />

<strong>of</strong> equipment in use in their programs. The<br />

initial program was street sweeping and mowing.<br />

The department plans to deploy the technology<br />

to the leaf and snow programs.<br />

While assisting town staff with routine requests,<br />

the Information Technology staff has been<br />

extremely busy upgrading the network<br />

infrastructure which consists <strong>of</strong> the servers,<br />

switches and the firewall. This has been a huge<br />

task as we had to create a new network to<br />

encompass both existing networks that are<br />

being phased out. This will allow staff to<br />

communicate better while improving security<br />

and disaster recovery capabilities. As part <strong>of</strong><br />

this process we are reducing the amount <strong>of</strong><br />

physical equipment we are running which will<br />

save the town money with respect to electrical,<br />

heating and cooling costs. The technology that<br />

is being implemented is called VMware and<br />

DataCore which allows us to have multiple<br />

servers running on the same computer<br />

hardware. In addition this solution allows the IT<br />

staff to dynamically reallocate computer<br />

resources as staff demands change without<br />

purchasing more hardware and waiting the<br />

lengthy delivery time. Also should critical<br />

systems fail, we can automatically restart the<br />

server on the backup equipment to minimize the<br />

downtime for staff. The system is scheduled to<br />

be completed and tested in early 2009. Our<br />

biggest challenges on this project have been<br />

keeping the current systems online while work<br />

has progressed.<br />

<strong>Town</strong> <strong>of</strong> <strong>South</strong> <strong>Windsor</strong>: <strong>Annual</strong> <strong>Report</strong> <strong>2007</strong>/<strong>2008</strong> | 57

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