Annual Report 2007-2008(color).pub - Town of South Windsor
Annual Report 2007-2008(color).pub - Town of South Windsor
Annual Report 2007-2008(color).pub - Town of South Windsor
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Information Technology Department<br />
Scott E. Roberts, GISP<br />
Director <strong>of</strong> Information Technology<br />
Technology continues to move forward here in<br />
<strong>South</strong> <strong>Windsor</strong>. This year, we have assisted<br />
several departments in enhancing their services<br />
to our citizens. The Human Services<br />
Department has implemented a new system to<br />
track activities and membership within the Teen<br />
Center. We assisted the Public Works<br />
Department in implementing a new sign creation<br />
system. In addition, we deployed handheld<br />
computers to the Building Maintenance<br />
Division as part <strong>of</strong> their new Work Order<br />
system. Also by serving on a subcommittee<br />
at the Capitol Region Council <strong>of</strong><br />
Governments we wrote and obtained a<br />
grant to receive new aerial mapping<br />
covering the entire CRCOG region. This<br />
mapping will be added to our GIS and serve<br />
as invaluable asset to <strong>Town</strong> Staff.<br />
In addition to assisting town departments,<br />
we have been extremely busy with many<br />
activities ranging from routine requests for<br />
help, computer and network upgrades/<br />
repairs, evaluating new products/services,<br />
implementing MUNIS Permits and Code<br />
Enforcement and GIS. We have received over<br />
1100 calls from staff for routine assistance this<br />
year. These help requests has been stored,<br />
managed and reported from a s<strong>of</strong>tware package<br />
shared between our staff and the IT staff at the<br />
Board <strong>of</strong> Education.<br />
To provide town staff with better mobile<br />
communications we have implemented a<br />
Blackberry Enterprise Server (BES). This<br />
equipment shares the users contact list,<br />
calendar and emails between MS Outlook and<br />
their phone. This technology has been reported<br />
as invaluable by the town staff.<br />
A new emerging technology for municipal<br />
applications is the use <strong>of</strong> global positioning<br />
system (GPS). The Public Works Department is<br />
testing GPS to record and tracking the locations<br />
<strong>of</strong> equipment in use in their programs. The<br />
initial program was street sweeping and mowing.<br />
The department plans to deploy the technology<br />
to the leaf and snow programs.<br />
While assisting town staff with routine requests,<br />
the Information Technology staff has been<br />
extremely busy upgrading the network<br />
infrastructure which consists <strong>of</strong> the servers,<br />
switches and the firewall. This has been a huge<br />
task as we had to create a new network to<br />
encompass both existing networks that are<br />
being phased out. This will allow staff to<br />
communicate better while improving security<br />
and disaster recovery capabilities. As part <strong>of</strong><br />
this process we are reducing the amount <strong>of</strong><br />
physical equipment we are running which will<br />
save the town money with respect to electrical,<br />
heating and cooling costs. The technology that<br />
is being implemented is called VMware and<br />
DataCore which allows us to have multiple<br />
servers running on the same computer<br />
hardware. In addition this solution allows the IT<br />
staff to dynamically reallocate computer<br />
resources as staff demands change without<br />
purchasing more hardware and waiting the<br />
lengthy delivery time. Also should critical<br />
systems fail, we can automatically restart the<br />
server on the backup equipment to minimize the<br />
downtime for staff. The system is scheduled to<br />
be completed and tested in early 2009. Our<br />
biggest challenges on this project have been<br />
keeping the current systems online while work<br />
has progressed.<br />
<strong>Town</strong> <strong>of</strong> <strong>South</strong> <strong>Windsor</strong>: <strong>Annual</strong> <strong>Report</strong> <strong>2007</strong>/<strong>2008</strong> | 57