Transformation Services Agreement - NSW Department of Education ...

F. Eliminate duplicated tasks
G. Challenge existing frameworks
(iii)
Value Focus
A. Reduce administrative effort required at Schools and TAFE
B. Reduce total cost of ownership
C. Share processes to realise economies of scale
D. Build flexibility and transparency into processes, tools and
reporting capabilities
E. Retain applications that are robust and provide capability;
(iv)
Operating model
A. The pilot is a good representation of the FMO
B. High level of standardisation where appropriate
C. Centralised, decentralised and cluster service offering
D. Customer interaction should be delivered in a uniformed
approach without compromising service delivery
E. Multi-channel service offering
F. Integrated, automated and user friendly solution
G. A single governance and service management approach
H. Clearly defined career opportunities, roles and responsibilities
I. High efficiency / high effectiveness value delivered
J. High quality low risk
K. Self-service is a key capability
(v)
Implementation
A. Minimise change impact to students / teachers
B. Minimise disruption to workforce / industrial relations
C. Limited touch approach per pilot
D. Integration of key systems only
E. Minimise impact on service delivery during the pilot phase
(c)
[Omitted.]
(d)
realise the benefits, objectives, intents and goals stated in the RFP.
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