Transformation Services Agreement - NSW Department of Education ...

(e)
(f)
(g)
(h)
(i)
(j)
reporting mechanism with up-to-date status of all ongoing projects and outstanding
service requests;
trending analysis procedures;
incident / problem escalation procedures;
security management and reporting procedures;
disaster recovery and business continuity planning procedures; and
process improvements.
A regular meeting schedule will be required for the different reporting levels established to all
of DEC's Contractor points of contact. To this end, the Contractor must provide a sample guide
that can be used to manage the day-to-day relationship process. A meeting schedule will be
agreed between DEC and Contractor. It is envisaged that this will align to the LMBR Program
management and governance frameworks detailed in Part B, Section 2.3.4 of the RFP and Part
C, Section 8 of the RFP.
The purpose of the meetings is to:
(k)
(l)
(m)
(n)
(o)
(p)
(q)
resolve issues;
resolve and implement price changes and amendments to this agreement;
monitor and revise client and Contractor responsibilities;
act on performance reports, including performance measure reports;
analyse workload trends and variances from the plan;
address personnel issues; and
review and monitor Work, Health and Safety.
3.3 Provision of information
The Contractor is responsible for measuring, tracking, invoicing, and reporting services
execution and delivery in accordance with and in support of DEC's requirements as detailed in
Part B, Section 2.3.4 of the RFP and Part C, Section 8. DEC reserves the right to modify these
requirements from time to time.
The reports identified below are indicative of DEC's requirements. The complete list, content
and structure of the reports DEC will require will be developed in conjunction with the
Contractor including, but not limited to, the artefacts suggested below:
(a)
(b)
(c)
(d)
(e)
(f)
incident and problem reports;
change outstanding report;
project management reports;
change management summary report;
overall monthly summary report;
performance measure exception reports;
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