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Transformation Services Agreement - NSW Department of Education ...

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Contents<br />

Part 1 - Introduction ....................................................................................................................4<br />

1. Definitions and interpretation ....................................................................................4<br />

2. Commencement.........................................................................................................14<br />

Part 2 – <strong>Services</strong>........................................................................................................................15<br />

3. Objectives <strong>of</strong> the agreement ....................................................................................15<br />

4. Scope <strong>of</strong> the agreement............................................................................................17<br />

5. Contractor's assessment <strong>of</strong> scope and risk ...........................................................17<br />

6. Acceptance ................................................................................................................18<br />

7. Service Levels............................................................................................................18<br />

8. DEC Resources..........................................................................................................18<br />

9. [Omitted.]....................................................................................................................19<br />

Part 3 – Financial arrangements ..............................................................................................20<br />

10. [Omitted.]....................................................................................................................20<br />

11. [Omitted.]....................................................................................................................20<br />

12. [Omitted.]....................................................................................................................20<br />

Part 4 - Relationship management ..........................................................................................21<br />

13. Relationship management........................................................................................21<br />

14. [Omitted.]....................................................................................................................22<br />

15. [Omitted.]....................................................................................................................22<br />

16. [Omitted.]....................................................................................................................22<br />

17. Documentation ..........................................................................................................22<br />

18. Quality system ...........................................................................................................22<br />

19. Change control ..........................................................................................................23<br />

Part 5 – Information protection ................................................................................................24<br />

20. Confidential Information ...........................................................................................24<br />

21. [Omitted.]....................................................................................................................26<br />

Legal\305532610.12 Commercial-in-confidence i

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