Transformation Services Agreement - NSW Department of Education ...

Schedule 4 - Governance Model
1. Relationship management and reporting overview
A key critical success factor of the LMBR Program will be the realisation of a fully
collaborative working approach and effective integration between DEC and the Contractor.
Joint accountability will be assumed where possible, with the two parties working together to
achieve a shared outcome.
The approach to be taken must allow flexibility for change and be linked to the implementation
of a program management framework that supports the management of such change. For
guidance regarding the LMBR Program management and governance frameworks please
reference, Part B, Section 2.3.4 and Part C, Section 8 of the RFP.
The approach to be taken must also evidence understanding of the complex DEC stakeholder
landscape and the diversity of environments within which those stakeholders operate. For
further detail regarding envisaged impacts on stakeholders and those business engagement
mechanisms that are currently in place please reference, Part B, Section 2.3.6 of the RFP.
DEC believes a successful Contractor relationship is based on several key tenets:
(a)
(b)
(c)
(d)
(e)
(f)
(g)
(h)
collaborative working;
high value to DEC;
adequate return for the Contractor;
mutual trust and respect;
good faith;
good cultural fit;
understanding of differing contexts and environments across DEC; and
open and honest communication between both parties.
2. Operating principles
The following operating principles provide a uniting vision in support of the joint achievement
of common goals. DEC will work collaboratively with the Contractor to:
(a)
(b)
(c)
(d)
ensure adoption of a value led approach;
ensure excellence of service provision to end users;
ensure readiness and maturity of the organisation to adapt to change; and
ensure clear identification and delineation of roles and responsibilities, which will
be agreed as part of this agreement.
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