Transformation Services Agreement - NSW Department of Education ...

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Schedule 3D - Service Catalogue There are no items in the service catalogue as at the Effective Date. Items may be included subsequently by Variation. Legal\305532610.12
Schedule 4 - Governance Model 1. Relationship management and reporting overview A key critical success factor of the LMBR Program will be the realisation of a fully collaborative working approach and effective integration between DEC and the Contractor. Joint accountability will be assumed where possible, with the two parties working together to achieve a shared outcome. The approach to be taken must allow flexibility for change and be linked to the implementation of a program management framework that supports the management of such change. For guidance regarding the LMBR Program management and governance frameworks please reference, Part B, Section 2.3.4 and Part C, Section 8 of the RFP. The approach to be taken must also evidence understanding of the complex DEC stakeholder landscape and the diversity of environments within which those stakeholders operate. For further detail regarding envisaged impacts on stakeholders and those business engagement mechanisms that are currently in place please reference, Part B, Section 2.3.6 of the RFP. DEC believes a successful Contractor relationship is based on several key tenets: (a) (b) (c) (d) (e) (f) (g) (h) collaborative working; high value to DEC; adequate return for the Contractor; mutual trust and respect; good faith; good cultural fit; understanding of differing contexts and environments across DEC; and open and honest communication between both parties. 2. Operating principles The following operating principles provide a uniting vision in support of the joint achievement of common goals. DEC will work collaboratively with the Contractor to: (a) (b) (c) (d) ensure adoption of a value led approach; ensure excellence of service provision to end users; ensure readiness and maturity of the organisation to adapt to change; and ensure clear identification and delineation of roles and responsibilities, which will be agreed as part of this agreement. Legal\305532610.12 Commercial-in-confidence 54
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Transformation Services Agreement D
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Page 17 and 18: F. Eliminate duplicated tasks G. Ch
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Page 73 and 74: ut does not include information: (d
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Page 81 and 82: Signed as an agreement. Signed for
Page 83 and 84: This is Annexure A to the Transform
Page 85 and 86: Annexure A1 - [Omitted.] Legal\3055
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