Transformation Services Agreement - NSW Department of Education ...

13.5 Prioritisation
(a)
(b)
Subject to clause 13.5(b), if DEC reasonably requests the Contractor to alter or
reprioritise a particular Service or the manner in which such Service is to be
provided, the Contractor will use its reasonable endeavours to meet that request and
will consult with DEC in good faith to minimise the disruption to DEC's business.
Clause 13.5(a) does not apply where compliance by the Contractor would cause the
Contractor to incur material additional cost or breach this agreement.
14. [Omitted.]
15. [Omitted.]
16. [Omitted.]
17. Documentation
17.1 Contractor to provide
At all times the Contractor will ensure that DEC is supplied with Documentation that fully
describes in a manner in which DEC can readily understand and apply, processes and
procedures relevant to the Services and Deliverables (including Documentation specifically
required by the Specifications).
17.2 Documentation requirements
The Documentation will be:
(a)
(b)
(c)
(d)
in an electronic format reasonably required by DEC;
of a reasonable standard in terms of its presentation, accuracy and scope;
the most current up to date version available; and
in the English language,
and key terms, words and symbols must be adequately defined.
18. Quality system
18.1 Design and implementation
(a)
(b)
The Contractor will have and modify for DEC's environment a quality plan and
implement a quality system which complies with the Specifications for the
management of all aspects of the Contractor's obligations under the agreement.
The Contractor will either supply DEC with the document and any updates, or
alternately if the system is maintained in electronic form, provide DEC with remote
electronic access.
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