2002 - 2003 Annual Report - Tourism Australia

More documents

Recommendations

Info

Highlights and activities • An education program that identified business risks and promoted risk management practices specific to each business area within the ATC, was maintained. • A suite of risk management policies, practices and processes was enhanced and maintained. • A comprehensive internal audit program was undertaken by KPMG. • A comprehensive insurance program was maintained. • The Commission complied with Government and legal guidelines in relation to new legislation, Government Online and other statutory regulations. • New Corporate Policies were developed and introduced. Application Development & Support The Application Development and Support (ADS) team is responsible for delivering technical solutions required to support the processing of the ATC business as well as supporting all technical aspects related to marketing activities. Highlights and activities • During the year the department developed key enhancements to support marketing programs on australia.com and Business Tourism websites, including providing key statistical reporting data to business users and partners on associated marketing initiatives and campaigns. • The unit also provided maintenance and support services for all ATC’s website sites, including ATC Online, Business Tourism and Trade Events Online. • Phase one of the Document Management, Recordkeeping and Archive project, was implemented, ensuring on going compliance with Federal Government guidelines. Information Technology and Communications The Information Technology & Telecommunications (IT&T) Unit is responsible for managing the helpdesk services for Sydney and regional offices; day-to-day operations and administration of computing facilities; management of the telecommunications network and web hosting contracts for the ATC consumer website, australia.com. Highlights and activities • The department carried out migration to a new data communications network which provided real time communication to all ATC offices and linked an additional three offices to the system. • Infrastructure improvements were conducted, including the implementation of centralised high capacity data storage, upgraded computer room facilities and remote access facilities and an upgraded database server for australia.com. • A new Internet Service Provider was engaged, which delivered improved access speed at greatly reduced cost. 54
Corporate Governance The Board of Directors The ATC is governed by a 10-member Board of Directors, which reports to the Minister for Small Business & Tourism. The object of the ATC Board is defined by the ATC Act 1987 in terms of its principal role, which is to: • ensure the proper and efficient performance of the Commission’s functions; and • determine the Commission’s policy in relation to any matter. The ATC Board is responsible for a governance framework to ensure that it achieves its statutory mandate. As a public sector agency, the ATC must be conversant with the general policies of the government of the day, as well as be informed about key Ministerial directions, and Commonwealth guidelines on major initiatives that relate to the organisation. The Board is cognisant of new directions and recommendations for enhanced Corporate Governance and will be reviewing the implications of these in 2003/04. The Chairman The Chairman and the Managing Director are separate appointments to ensure appropriate accountability and greater capacity of the Board for independent decision-making. The Chairman ensures that sufficient Board meetings are held to enable it to perform its duties responsibly; that appropriate agenda items are placed before the Board; and exercises control over the quality, quantity and timeliness of the flow of information between management and the Board. The Chairman is also responsible for the conduct of meetings of the Board. Board meetings The Board schedules six regular meetings each year. In addition, between Board meetings there is continuing contact between the Chairman and Managing Director to discuss major policy and operational matters, especially when such matters are the subject of Board interest, or are likely to become so.The Board also meets with senior management to discuss strategy and operational issues. The regular Board papers make Directors aware of current and forthcoming issues relevant to the Commission’s operations and performance.These papers contain the year-to-date financial performance of all business groups (compared to budget), a report from each of the executive management team, proposals for significant contracts and papers relating to particular issues. Senior management may also present significant matters to the Board. Personal and corporate integrity All directors and employees are expected to act with the utmost integrity and objectivity, striving at all times to enhance the reputation and performance of the ATC. The ATC Board subscribes to the code of conduct as recommended by the Australian Institute of Company Directors.The code specifies values and behaviours in the areas of fairness, equity, lawful obedience, honesty, openness, respect, loyalty, integrity, protective care, efficiency, personal development and leadership with which all employees have a responsibility to comply. The ATC has developed and implemented a code of conduct for its employees which is consistent with these values and behaviours. Separate policies exist covering discrimination, employment, harassment, health and safety and other business practices such as email usage, fraud control and security. 55
Page 1 and 2:
Australian Tourist Commission ANNUA
Page 3 and 4:
Contents 2 Principles 4 Highlights
Page 5 and 6: OUR OBJECTIVES The Australian Touri
Page 7 and 8: australia.com australia.com deliver
Page 9 and 10: OUTCOMES • There were 4,655,800 v
Page 11 and 12: $1.4 billion.The state tourism orga
Page 14 and 15: Eastern Hemisphere Overview The Eas
Page 16 and 17: South East Asia Overview Offices in
Page 18 and 19: Indonesia Australia received a tota
Page 20 and 21: Singapore Australia received a tota
Page 22 and 23: North and North East Asia Overview
Page 24 and 25: China Australia received a total of
Page 26 and 27: Korea Korea continued to show growt
Page 28 and 29: WESTERN HEMISPHERE Overview The Wes
Page 30 and 31: United Kingdom Overview The UK demo
Page 32 and 33: Italy The ATC resumed its presence
Page 34 and 35: The Netherlands and Switzerland Bot
Page 36: New Zealand Overview New Zealand re
Page 40 and 41: Hemispheres The Hemispheres divisio
Page 42 and 43: Advertising and Design The Advertis
Page 44 and 45: International Media International M
Page 46 and 47: Food and Wine • Cooperative marke
Page 48 and 49: Trade Events The Trade Events depar
Page 50 and 51: Business Tourism The role of the AT
Page 52 and 53: Organisational Development The role
Page 54 and 55: Public Affairs The Public Affairs d
Page 58 and 59: Conflicts of interest The Board has
Page 60 and 61: Directors of the Australian Tourist
Page 62 and 63: Management and Organisation Structu
Page 64 and 65: International visitor arrivals Visi
Page 67 and 68: Financial Reports 65
Page 69 and 70: Statement by Directors For the year
Page 71 and 72: Statement of Financial Position As
Page 73 and 74: Schedule of Commitments As at 30 Ju
Page 75 and 76: Notes to and forming part of the Fi
Page 93 and 94: Financial Instruments (cont.) 15b I
Page 95 and 96: Glossary of Terms AACB Association
Page 97: ATC Offices - worldwide Sydney (hea
show all

2002 - 2003 Annual Report - Tourism Australia

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?