Client needs for coherent information, advice and guidance services ...

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• Stage 1: overall analysis of data from all client interviews and focus groups, across all provider types and areas, in order to: - gain an overall understanding of the way in which IAG provision is perceived by its users - identify patterns of client interaction with IAG services - develop an understanding of what constitutes coherence from the client perspective - identify factors that impact on the coherence of clients’ IAG experiences; • Stage 2: overall analysis of data from all provider interviews, across all areas, in order to: - develop an overview of the way in which a variety of different IAG services are promoted and delivered, through a wide range of different types of provider - identify common patterns of signposting and referral, both within and between providers - highlight barriers to coherence from the perspective of front-line advisers - identify common approaches and practices aimed at ensuring services are coherent from the client perspective; • Stage 3: analysis of client and adviser data relating to different client target groups, in order to: - identify issues impacting on particular types of client - examine the extent to which services are equally coherent for a range of client target groups; • Stage 4: analysis of client and adviser data relating to particular types of IAG provider, in order to: - identify issues that are associated with particular types of IAG provider - explore sectoral differences in approach to IAG service delivery; • Stage 5: analysis of the similarities and differences between local approaches to IAG coherence in order to: - assess the extent to which different local IAG arrangements and initiatives are impacting on client perceptions of IAG coherence. 15
III: CLIENTS AND PROVIDERS IN THE SAMPLE INTRODUCTION 301 This chapter provides an overview of clients and providers contributing to the project. The first section briefly summarises the sample as a whole; subsequent sections provide more details of participants. In view of the fact that clients were accessed via providers, the latter are described first. Chapters V and VI reverse this order, recognising that client perceptions were the principal focus for the research. SAMPLE SUMMARY 302 In total, 34 organisations were involved in the research; this included 29 of the 30 providers originally approached. 5 Table 3.1 below summarises the sample of clients and providers as a whole. Table 3.1: Sample summary by area Area No of provider organisations No of client participants No of provider interviews Coventry & Warwickshire 7 46 15 Greater Manchester 8 31 20 London South 6 40 14 Suffolk 7 16 15 Tyne and Wear 7 31 12 TOTAL 35 164 76 303 In some instances, the IAG provider was unable to arrange easy access to specified target groups through their own client base and services. In such cases, these providers were sometimes able to secure the cooperation of colleagues and partner organisations in order to make good the gaps. For example, focus groups with Jobcentre Plus clients were often arranged through providers contracted to deliver Jobcentre programmes; similarly, Connexions clients, including young people with learning difficulties/disabilities, were sometimes accessed via specialist providers or colleges. 304 Where possible, interviews were held with representatives of these ‘additional’ organisations, as well as with advisers from the main ‘contact’ provider. This resulted in the involvement of a larger number of provider organisations than the original target of 30. SAMPLE CHARACTERISTICS: PROVIDERS Types of provider 305 All seven types of provider, as identified in the original research specification, were included, although coverage of in-work IAG services was minimal. Other types of 5 One visit was cancelled twice by the provider at short notice and not pursued further. 16
Page 1 and 2: RESEARCH Client Needs for Coherent
Page 3 and 4: CONTENTS Chapter Page EXECUTIVE SUM
Page 5 and 6: EXECUTIVE SUMMARY INTRODUCTION 1. T
Page 7 and 8: • many clients said they would ha
Page 9 and 10: development of directories and data
Page 11 and 12: I: BACKGROUND AND PURPOSE INTRODUCT
Page 13 and 14: II: METHODOLOGY INTRODUCTION 201 Th
Page 15: 215 Several adaptations were introd
Page 19 and 20: Services Table 3.2: Breakdown of
Page 21 and 22: Services Table 3.4: Breakdown of cl
Page 23 and 24: 326 Our synthesis and analysis of c
Page 25 and 26: • a student who is part of a grou
Page 27 and 28: 420 In terms of patterns of referra
Page 29 and 30: RECOMMENDATIONS 434 We were not for
Page 31 and 32: targeted at them. This point was ma
Page 33 and 34: providers demonstrated a high level
Page 35 and 36: 536 Many clients do appear to find
Page 37 and 38: service can help them; rather it su
Page 39 and 40: esource management practice; thus s
Page 41 and 42: Transfer of client records 579 The
Page 43 and 44: who graduated several years earlier
Page 45 and 46: exacerbated by media pressure to ge
Page 47 and 48: • In practice, there are often di
Page 49 and 50: 621 Referral to learning providers
Page 51 and 52: was minimal. The main exception was
Page 53 and 54: 649 In some areas, the IAGP itself
Page 55 and 56: combine their visit with other acti
Page 57 and 58: 681 There was a lack of suitable pr
Page 59 and 60: • Some advisers working with the
Page 61 and 62: APPENDIX A KEY DIFFERENCES BETWEEN
Page 63 and 64: other providers, including a number
Page 65 and 66: 52. Many providers’ staff express
Page 67 and 68:
C. COHERENCE OF IAG SERVICES C.1 Pl
Page 69 and 70:
C.4 Are there links with HE careers
Page 71:
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