Client needs for coherent information, advice and guidance services ...

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ORGANISATIONS PARTICIPATING IN THE FIELDWORK Coventry and Warwickshire Bankfield House Jobcentre Plus, Coventry City College Coventry Connexions Coventry and Warwickshire Coventry and Warwickshire Business Link Focus Learn and Earn Workers Educational Association Greater Manchester Action for Employment Employment and Regeneration Partnership Learndirect (national service) Manchester University Openshaw Jobcentre Plus Opportunities for Women Standguide Stockport College London South Connexions/Prospects Wimbledon East Croydon Jobcentre Plus Kingston Voluntary Action/IAGP Development Worker Learning Curves Sutton College of Learning for Adults The Training and Job Shop, Hawthorne Centre Suffolk Ipswich Jobcentre Papworth Trust Resurgam Group SEETEC Suffolk College Suffolk Community Education West Suffolk College Tyne and Wear Connexions Tyne and Wear (Gateshead) ETEC Sunderland Shildon House Jobcentre, Gateshead NEETA Northumbria University South Tyneside TEN APPENDIX C 69
Copies of this publication can be obtained from: DfES Publications P.O. Box 5050 Sherwood Park Annesley Nottingham NG15 0DJ Tel: 0845 60 222 60 Fax: 0845 60 333 60 Minicom: 0845 60 555 60 Oneline: www.dfespublications.gov.uk © Queen’s Printer 2003 Produced by the Department for Education and Skills ISBN: 1 84478 099 6 Ref No: RR479 www.dfes.go.uk/research
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RESEARCH Client Needs for Coherent
Page 3 and 4:
CONTENTS Chapter Page EXECUTIVE SUM
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EXECUTIVE SUMMARY INTRODUCTION 1. T
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• many clients said they would ha
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development of directories and data
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I: BACKGROUND AND PURPOSE INTRODUCT
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II: METHODOLOGY INTRODUCTION 201 Th
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215 Several adaptations were introd
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III: CLIENTS AND PROVIDERS IN THE S
Page 19 and 20: Services Table 3.2: Breakdown of
Page 21 and 22: Services Table 3.4: Breakdown of cl
Page 23 and 24: 326 Our synthesis and analysis of c
Page 25 and 26: • a student who is part of a grou
Page 27 and 28: 420 In terms of patterns of referra
Page 29 and 30: RECOMMENDATIONS 434 We were not for
Page 31 and 32: targeted at them. This point was ma
Page 33 and 34: providers demonstrated a high level
Page 35 and 36: 536 Many clients do appear to find
Page 37 and 38: service can help them; rather it su
Page 39 and 40: esource management practice; thus s
Page 41 and 42: Transfer of client records 579 The
Page 43 and 44: who graduated several years earlier
Page 45 and 46: exacerbated by media pressure to ge
Page 47 and 48: • In practice, there are often di
Page 49 and 50: 621 Referral to learning providers
Page 51 and 52: was minimal. The main exception was
Page 53 and 54: 649 In some areas, the IAGP itself
Page 55 and 56: combine their visit with other acti
Page 57 and 58: 681 There was a lack of suitable pr
Page 59 and 60: • Some advisers working with the
Page 61 and 62: APPENDIX A KEY DIFFERENCES BETWEEN
Page 63 and 64: other providers, including a number
Page 65 and 66: 52. Many providers’ staff express
Page 67 and 68: C. COHERENCE OF IAG SERVICES C.1 Pl
Page 69: C.4 Are there links with HE careers
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