Getting on with Government 2.0 - Department of Finance and ...

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7.3 Web 2.0 tools used 7.3.1 Blog Over the course of the taskforce’s lifespan, the blog hosted over 80 posts and over 1200 comments. 300 Comments were post-moderated, that is, they appeared automatically unless they were caught in an automated ‘profanity and spam filter’. If this occurred, they were reviewed and released onto the blog if appropriate. However, moderation of comments was never a problem and the blog was a site for frank, friendly and respectful exchange of information and views, and for dialogue and debate. 7.3.2 Beta issues paper and draft report The taskforce issues paper, Towards Government 2.0: An Issues Paper, was released on the blog site in beta. Later in the inquiry process a draft of the final report was also released in beta for public comment.   A consultation page was provided where people could attach comments to specific paragraphs of the beta issues paper and also the draft of this report. Submissions received in response to the issues paper were uploaded to the site. 301 A number of submitters also agreed to have a comment field enabled on their submission, to allow people to comment on the ideas raised. The draft report attracted 88 comments on the consultation page and another 42 comments on the regular blog. 7.3.3 Ideascale Ideascale is a collaborative tool used to gather ideas and allow people to vote on them. The taskforce employed Ideascale to facilitate the running of contests, using it to provide a space for structured brainstorming, nomination of Government 2.0 innovators and voting on ideas. 302 7.3.4 Internal communications In response to some difficulties with the standard internal collaborative space GovDex the taskforce reviewed its operations and decided that since it was not deliberating on classified material it should migrate to Basecamp, a commercial collaborative tool. The taskforce held fortnightly meetings with members from a number of different locations around the country. Most of these were held using Cisco’s high definition videoconferencing TelePresence system. As outlined in Box 20, this helped the taskforce save travel costs, carbon emissions and time. Box 20: TelePresence: saving time, money and carbon Much of the work of the taskforce has been conducted using Cisco’s TelePresence video conferencing and collaboration technology. 303 As a relatively large group of 15 members and a secretariat team in Canberra, this allowed us to avoid the expense and other costs of face-to-face meetings and improve the productivity of our work over the life of the taskforce. 300 As of 30 November 2009. 301 http://gov2.net.au/submissions/. 302 http://gov2Taskforce.ideascale.com/. 303 http://en.wikipedia.org/wiki/Cisco_Telepresence. 80 Engage: <strong>Getting</strong> on with Government 2.0 | report of the government 2.0 taskforce
The Economics and Research team from Cisco’s global strategic consulting group, the Internet Business Solutions Group (IBSG), has estimated that, over the 6 months, the taskforce has saved $65,000 in travel costs, about 350 hours in time that would have been lost in travel and reduced our carbon footprint by about 14,000 tonnes of CO2 emissions. Calculations were based on a total of eight Telepresence meetings, removing the need to travel from Brisbane, Sydney, Melbourne and Adelaide, which is where our members were based, to Canberra which is where our face-to-face meetings were held. We assumed standard return economy air fares and estimated the flying time based on published schedules. The carbon savings were calculated using the TRX Airline Carbon Emissions Calculator for Qantas flights. Carbon savings were net of the energy and carbon used by the TelePresence units themselves. Although these are broad and fairly conservative estimates of the value of adopting a virtual platform like TelePresence, they indicate the potential benefits of more widespread use of these kinds of technologies. And the value should also take into account the ‘soft’ benefits including making it easier to manage a work-family balance and being able to schedule a more frequent program of meetings which improves the interaction across a group of this size. 7.3.5 Twitter   The taskforce issued 63 tweets through its Twitter account, 304 had over 740 followers and followed 308 other Twitter users. 305 The taskforce generally used the hashtag #gov2au in its tweets, although also made use of the #GovHack and #mashupaustralia tags when relevant to Taskforce initiatives. 306 The taskforce used Twitter primarily as a broadcast medium to announce new initiatives and events, and often new posts on the taskforce blog. Several individual members of the taskforce and secretariat also had Twitter accounts of their own and sometimes ‘tweeted’ progress during community consultation events and taskforce meetings. The #gov2au hashtag quickly became the hashtag of choice for people participating in the debate on Twitter. In all over the past 6 months there have been 3750 tweets using the #gov2au hashtag. While Twitter is not a platform for deeply argued debate, it is clear it was host to an active community that consistently considered Government 2.0 issues. 7.3.6 Facebook The taskforce’s Facebook page 307 had 110 fans. 308 While the page was not open to comments from other Facebook users, it did include a message which said: We’ve disabled posting on Facebook but not because we don’t want to listen to you. On the contrary, we welcome comments one and all so please help us by placing your comment on our blog at http://gov2.net.au. 7.3.7 Independent conversations While the taskforce continued to work in an open way, there were also conversations persisting that were not initiated by us, and sometimes did not even involve us. Some examples include: 304 http://twitter.com/gov2Taskforce. 305 As of 30 November 2009. 306 On Twitter a hashtag is a small string of text preceded by a hash character which indicates that a tweet is relevant to some given topic. Hashtags are used as searching tools, so that a user can mark a tweet as falling under a given topic and search for tweets featuring hashtags which match their interests. 307 http://www.facebook.com/Gov2TaskforceAustralia or http://tinyurl.com/ylhzr58. 308 As of 30 November 2009. Engage: <strong>Getting</strong> on with Government 2.0 | report of the government 2.0 taskforce 81
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government 2.0 taskforce Engage <st
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The Hon. Lindsay Tanner, MP Ministe
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What’s in a name   ‘Engage’
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Table of contents What’s in a nam
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6 Open government — policy enable
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  Boxes Box 1: New APSC guideline
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Executive summary Web 2.0 and its p
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The National Library of Australia (
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●● properly documented and ther
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Report recommendations Central reco
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Recommendation 6: Make public secto
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11.2 To protect the commercial-in-c
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1 What is Government 2.0 Being trul
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1.3.1 What is Web 2.0 Until recentl
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2 How does Australia compare intern
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The project will develop recommenda
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More recent developments include:
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3 The foundations of Government 2.0
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Adam Smith and his intellectual des
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1. A Government 2.0 lead agency sho
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The use of the internet as a platfo
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