Clinicians at the 72nd Annual Winter Clinic - Toronto Academy of ...

Of Interest to: Dentists Dental Hygienists Clinical Assistants Administrative Assistants Dental Technologists
Clinicians at the 72nd Annual Winter Clinic
8:45 a.m. – 11:30 a.m.
Room 713A & B
Chair: Darlene Leiska, CDA ll
1:30 p.m. – 3:30 p.m.
Room 713A & B
Chair: Susan Stokes, CDA11
Janice Mahood
Toronto, Ontario
Skillpath Seminars
The Conference for
Women – Get your
life on track
Skillpath Seminars
The Essentials of
Communicating with
Diplomacy and
Professionalism
About the Speaker
Janice Mahood is one of America’s top authorities on communication and
leadership. She walks the talk—both in her career and at the podium—and
audiences vigorously respond. Her dynamic and energetic delivery creates a
spark of electricity that ignites the room. Powerfully and positively impacting
the lives of thousands of people each year, Janice speaks from 20 years
of experience in training and management. She has recruited, trained and
managed sales representatives, maintained high-level national account
contacts and developed exceptional customer service standards for clients.
Janice realizes if she only “speaks” to a group, the members will retain little.
Instead, she harnesses her rock-solid background, unique training style and
well-placed humor to capture her audience’s rapt attention and instill in
them the keys to lasting change and success.
About the Program
In planning this event, we shaped the agenda around the top concerns professional
women face today. Each of the highly focused modules is filled with
practical advice, life lessons and teaching points that will be invaluable as you
press toward the reality of achieving your dreams. You’ll uncover the keys to
writing and speaking with confidence and authority, cultivating your
untapped potential to lead, standing your ground and positively resolving
conflicts. And that’s just for starters—you’ll learn many more skills that will
immediately make you a more valuable member of your team.
What You Will Learn
How to keep difficult people from ruining your day
● You can express anger in healthy, constructive ways—this can actually
help resolve the conflict
● Great insight into mending relationships you thought were permanently
damaged
● How to manage the anxiety that comes with difficult encounters
Keep your emotions from running the show
● How to loosen up and overcome your “fear of foolishness”
● Exercise your humor muscle! Learn how to use levity to cope with
problems and make yourself feel good
● What to do when you’re upset and you know you’re going to cry
Presenting yourself as a woman who’s going places
● Why your personal appearance plays an important role in whether
you’re taken seriously at what you do
● How to foster an appearance that shows you’re in command, yet
approachable
● How to keep from sabotaging your own success
Are you guilty of these credibility busters
● Learn which mannerisms, gestures and speech habits you should
avoid at all costs
● How to project an image of self-confidence and assertiveness without
seeming “pushy”
About the Program
"Why didn’t I think of saying that at the time” Unfortunately, we all know what
it’s like to have the perfect response pop into our heads after an important
situation or verbal exchange—too late to be of any use. Yet there are those
individuals who always seem to know exactly what to do—and say—in any
conflict or crisis. Faced with an unhappy patient, an uncooperative co-worker
or a tense negotiation, they don’t stammer, stumble or get upset—they
keep their cool and smoothly sail through the encounter, getting what they
want without breaking a sweat. And, not surprisingly, the professional who
demonstrates that kind of powerful poise and presence is also the person
who rapidly rises through the ranks. Fortunately, great communicators are
made, not born—it’s a matter of having the right tools and knowledge.
However, most of those inspiring individuals have gotten there the hard way,
learning these valuable skills and techniques through trial and error, painstakingly
developing them over many years and making countless mistakes along
the way. Until now. This programme, given by a seasoned pro, will teach you
the most crucial, practical information that you can begin using immediately.
What You Will Learn
● Where do most problems come from
● How being unconditionally constructive is the key to your success
● The 5 most powerful words in the English language
● All we want is a little respect… ways to encourage this all-important
practice
● Sure-fire ways to prevent or reduce defensive behavior
● The 4 types of questions… how to know which to use to get the information
you need
● Handling other people’s conflicts without getting caught in the crossfire
● Putting it on paper—writing skills that will see you through touchy situations
● The do’s and don’ts of documentation… these guidelines could save
your hide!
● When things get out of hand—techniques for defusing tense or explosive
situations
● Getting to win/win solutions—there’s no reason to have any “losers”
Who should attend this programme
Every member of dental team will find this programme of invaluable
assistance and enable them to deal with the most difficult and high pressure
situations with finesse and comfort.
Who should attend this programme
Any professional woman interested in learning how to boost her career,
overcome personal and professional challenges, and manage and
enhance life will love this programme! Learn from the best!
w w w . t o r d e n t . c o m 27