Clinicians at the 72nd Annual Winter Clinic - Toronto Academy of ...

MEDIATIONS REPORT
Gilbert Chapnick, D.D.S.
The Toronto Academy continues to assist the four Toronto ODA component societies with administrative
assistance in the mediation process. Each society appoints a mediation committee of at least three
members chaired by a senior member of the committee. When a written concern is raised by a patient
and brought forth through the ODA process, the issue is investigated by the commitee of the members
component society. The Academy assists in all aspects of the dispute with regards to phone calls,
release of information, consent, gathering of details and letters and documentation. The process strictly
follows the guidelines established by the ODA and is running smoothly thanks to the dedicated
committee members and the Academy staff. Within the last year approximately 20 written complaints
have been reviewed most having been resolved satisfactorily.
Good communication, good records and offering treatment within the capabiltites and qualifications
of the practitioner will help to ensure a satisfied patient and avoid the stress of mediation that sometimes becomes necessary despite
our best efforts. Sometimes a complaint is registered without anticipation, however often times it is possible to recognize an unhappy
patient before a complaint is initiated and for these times it is important to seek advice early from the many resources available to us in
an attempt to avoid an escalating situation.
Gilbert Chapnick, D.D.S.
Chairman, Mediations Committee
Toronto Academy of Dentistry
You’ve Helped Us Help Others
The Toronto Community Professional Dental Association was incorporated in 1994, and was created to be utilized for charitable donations
only, a commitment the Academy is honoured to be a part of.
Requests for funding must be formally submitted to the Academy office no later than November 15th of each year.
Past endowments include Easter Seal Society, Ontario March of Dimes, University of Toronto, Faculty of Dentistry’s Paediatric Clinic,
Department of Oral & Maxillofacial Surgery, Daily Bread Food Bank, Kid’s Help Phoneline, Women in Transition, Hospital for Sick Children,
About Face, Children’s Aid Foundation, and Bloorview MacMillan Children’s Foundation.
In 2009, recipients from the fund are:
Children’s Aid Foundation/Academy’s Dental Fund
U of T Faculty of Dentistry Research Program
About Face
The Academy gratefully acknowledges the much appreciated support of both the dental profession and the dental industry.
For the past five years the members of the Academy have participated at the Annual Teddy Bear Affair raising additional funds for the
Children’s Aid Foundation.
Each Year the University of Toronto, Faculty of Dentistry,
awards prizes donated by the Toronto Academy of Dentistry
The awards are given to outstanding students in the Departments of
Paedodontics (4th Year), and in Community Dentistry (3rd Year)
The Winners for 2008-2009:
Ms Heather Jones 4th year and
Ms Michelle Wong 3rd year
Congratulations!!
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