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02_Installation Setup.fm - Drake Software Support

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<strong>Drake</strong> <strong>Software</strong> User’s Manual<br />

<strong>Software</strong> <strong>Setup</strong><br />

filed and the client has opted to mail a check to the IRS, the accompanying result letter<br />

will state the balance due amount, provide the e-filing information, and give instructions<br />

for mailing the check.<br />

Because so much of the letters program is automatic, you may not have to edit the letter<br />

templates at all. If you do need to make changes, <strong>Drake</strong> has provided numerous<br />

options for doing so.<br />

Before making changes, please continue reading this introduction to ensure that you<br />

understand how the templates and the Client Communications Editor are structured.<br />

NOTE<br />

To view a list of Rich Text Format (RTF) keyboard shortcuts for letters,<br />

from the menu bar at the top of the Home window, select Help > <strong>Drake</strong><br />

<strong>Software</strong> Help (or press CTRL+F1). In the Contents tab, double-click<br />

<strong>Setup</strong>, double-click Letters, then select RTF Guide.<br />

Parts of a<br />

Letter<br />

A letter in the Client Communications Editor (accessed from <strong>Setup</strong> > Letters) contains<br />

three categories of letter elements: keywords, text, and conditional paragraphs.<br />

Figure 2-14: A letter template consists of keywords, text, and conditional paragraphs.<br />

Keywords appear as red text within angle brackets. A keyword is a description of the<br />

type of text to be generated and added to the letter. For example, the keyword “Current<br />

Date” is at the top of each letter. When a letter is generated, the “Current Date” keyword<br />

is replaced with the current date. (For more on keywords, see Appendix C.)<br />

Text (in black text) is displayed exactly as it will be printed in the output of the letter.<br />

Conditional paragraphs, like keywords, contain angle brackets. Each “paragraph”<br />

actually consists of a starting tag, the conditional text, and an tag.<br />

Note that both the starting and ending tags end with the word “Paragraph.”<br />

The enclosed conditional text is printed only if a particular situation applies in that letter.<br />

For example, the conditional paragraph in Figure 2-15 on page 42 is generated<br />

only if the taxpayer, who has a balance due, is paper-filing and has selected not to pay<br />

by direct debit.<br />

Tax Year 2012 41

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