SPECIAL REPORT: <strong>Top</strong> <strong>Franchises</strong> THE LIST Best of the Best: <strong>Top</strong> 200 <strong>Franchises</strong> SERVICES (CONTINUED) FRSTeam Home res<strong>to</strong>ration Boulder Designs Landscape design Survey Date Dec. 2013 Sep. 2014 Startup Investment $32,000 – $380,500 $54,725 – $121,900 Cash Requirement $25,000 – $35,000 Total Units 40 $40,000 91 You Move Me Moving services Jan. 2014 $138,000 – $187,200 $138,000 – $187,200 35 Bin There Dump That Mini dumpster & environmental services Sep. 2013 $150,000 – $400,000 $75,000 64 SPORTS & REC “From day one they have projected a sincere sense of support, determination and enthusiasm for our success. They are fun, energetic, honest, professional and trustworthy.” American Poolplayers Association Pool league * Pinot’s Palette Painting class Bottle & Bottega Wine & painting studio Kampgrounds of America/KOA Camping services Sky Zone Indoor trampoline park GolfTEC Golf training Color Me Mine Pottery painting studio Sep. 2014 Feb. 2014 Apr. 2014 May 2014 Feb. 2014 Dec. 2013 Apr. 2014 $16,720 – $19,890 $74,700 – $173,500 $62,950 – $96,000 $15,000 – $50,000 $850,000 – $2,500,000 $111,475 – $427,675 $136,700 – $177,900 $16,695 – $19,865 312 $80,000 95 $63,200 – $125,600 $7,500 – $30,000 14 484 $600,000 86 $111,475 – $427,675 263 $50,000 118 – Bottle & Bottega Franchisee APEX Fun Run School fundraising program Oct. 2014 $64,800 – $105,300 $64,800 – $105,300 15 TECHNOLOGY TeamLogic IT IT services May 2014 $80,000 – $130,000 $50,000 56 TRAVEL Cruise Planners — more on p. 43 Travel agency May 2014 $495 – $9,995 $10,000 1,455 * CruiseOne Travel agency Apr. 2014 $4,625 – $9,800 $9,800 928 Expedia CruiseShipCenters — more on p. 32 Travel agency Oct. 2014 $79,500 – $149,500 $50,000 189 16 | For more information on the companies in this report, visit www.FBR50.com
SPECIAL REPORT: <strong>Top</strong> <strong>Franchises</strong> A variety of franchise companies are enjoying tremendous growth, loans are more readily available, consumer confidence is up, and many economic experts believe our economy is back on track. Jared and Mandy Seaman, Christian Brothers Au<strong>to</strong>motive franchisees, having fun with their children. Continued from page 7. Almost all franchise systems <strong>to</strong>day also gather and analyze cus<strong>to</strong>mer feedback. “Obtaining direct feedback from our cus<strong>to</strong>mers helps us <strong>to</strong> improve business operations, correct shortcomings, and deliver excellent cus<strong>to</strong>mer service,” says Chuck Pis<strong>to</strong>r, President of Miracle Method. “We currently have 97 <strong>to</strong> 98 percent cus<strong>to</strong>mer satisfaction.” “It costs far more <strong>to</strong> lose a cus<strong>to</strong>mer then <strong>to</strong> bring one back in,” says Leeward Bean, Owner of Big Frog Cus<strong>to</strong>m T-Shirts, which encourages its franchisees <strong>to</strong> send clients handwritten thank you notes. Training & Support: What training and support will the franchise provide? Strong initial and ongoing training and support programs will be crucial for your success and help ensure your franchise brand stays strong. This is highlighted by the Training & Support section of our survey being the one that showed the greatest variation between all franchises surveyed and the 200 in this report. The <strong>to</strong>p brands were scored 13% higher by their franchisees compared <strong>to</strong> those that did not make our list. “We have invested hundreds of thousands of dollars <strong>to</strong> develop a leadership program for our franchisees that teaches them how <strong>to</strong> work ‘on’ their business, build the right team, set goals for their business, and <strong>to</strong> live in a 90-day world with an emphasis on focusing on the most important things first in order <strong>to</strong> expedite results”, says Brightstar Care’s Sun. “Our Franchise Business Consultant Team consists of members across the country who visit each of our franchises at least five times per year and communicate with them regularly in order <strong>to</strong> assist them with running their businesses as effectively as possible,” says Neary. BUY NOW OR HOLD? Is <strong>2015</strong> the year <strong>to</strong> finally go in<strong>to</strong> business for yourself, but not by yourself, by investing in a franchise? A variety of franchise companies are enjoying tremendous growth, loans are more readily available, consumer confidence is up, and many economic experts believe our economy is back on track. “Our business grew 40% between 2013 and 2014. We predict similar, if not even more growth in <strong>2015</strong>,” says Brian Mattingly, President of Welcomemat Services. “Since we began franchising in 2011, our franchiseeowned units have gone from four <strong>to</strong> 40.” “We did our five millionth move in the spring,” says Randy Shacka, President of Two Men and a Truck. “Our revenue went from $320 million in 2013 <strong>to</strong> $360 million in 2014. We anticipate $410 million in revenue in <strong>2015</strong>.” Financing is more readily available for franchisees than it has been due <strong>to</strong> the availability of a wider array of funding sources and loan requirements becoming less stringent. “Just 18 <strong>to</strong> 24 months ago, most banks would not consider first time start-ups or acquisitions. They are, however, becoming more aggressive in the marketplace and will do so if candidates meet their requirements,” says Geoff Seiber, President and CEO of FranFund, which has been helping franchisees obtain funding for their businesses via traditional and non-traditional sources since 2006. FUNDING YOUR FRANCHISE When it comes <strong>to</strong> figuring out how much money you will need <strong>to</strong> launch your new business, franchise companies provide estimates of fees and startup costs in Items 5 – 7 of their Franchise Disclosure Document (FDD) and will often give you data regarding average monthly sales and year-over-year revenue growth. It is important <strong>to</strong> keep in mind that FDD information is typically average financial data across the entire franchise system or sometimes only select markets, so some of it may not be applicable <strong>to</strong> your particular market, which has its own costs for real estate, labor and other fac<strong>to</strong>rs. We advise you <strong>to</strong> identify these market variables in order <strong>to</strong> better estimate the <strong>to</strong>tal capital you will need. For more information on this report, visit: www.FranchiseBusinessReview.com | 17