Organise and Participate in Activities to Raise Awareness and ...

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Organise and Participate in Activities to Raise Awareness and Influence Authority Level 4 – Facilitator Guide Critical skills of a facilitator Listening: You pay attention to what is being said, show interest by nodding your head and maintaining eye contact. Allow the speaker to finish without interrupting (unless they are dominating the group and haven’t allowed others to speak). Paraphrasing: You repeat what the person said using your own words (i.e. interpret or reword). This is to ensure you understand and are not making assumptions. Summarising: You sum up by going over the main points. You help participants to gain a better understanding of the subject. Creativity: You must always have a plan B. Be imaginative and stimulated. Make your sessions fun yet educational by ensuring that the group does not miss the learning points. You know when and how to use humour (without being offensive), ice-breakers and energisers. Identify different ways of achieving the objectives without compromising the quality of the session. Awareness: You pay attention to what is not being said in the group, people’s unspoken needs and watch out for group dynamics that need attention. You are able to “read” the energy and level of the group and adjust your programme accordingly. 10 Attribution Non-commercial Share Alike 10
Organise and Participate in Activities to Raise Awareness and Influence Authority Level 4 – Facilitator Guide Qualities of a facilitator Good Punctual and organised Presentable Confident Assertive Friendly Knowledgeable Approachable Creative and flexible Bad Disorganised Messy, no care taken in presentation Low self-esteem Passive Rude/impolite Uninformed Intimidating Rigid and unaccommodating The difference between facilitation and presentation Facilitation Interactive process Use of different methods of approach Participants discover for themselves Facilitator works with participants as a team Use different ways of facilitating (e.g. Role plays, debate, small groups etc) Presentation One way process More formal Audience receive the message Presenter delivers the message Use one way of presenting – normal “lecture” style 11 Attribution Non-commercial Share Alike 11
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