SOLUTION - ScanSource

General Information
New Accounts
If you’re new to ScanSource, you can use any of the following
payment methods:
• C.O.D. - Cashiers Check
• MasterCard
• VISA
• Wire Transfer
If you’d like to pay with a company check or would like to set up an
account, please fill out the credit application form on pages 379-381.
(In order to be approved, you must supply a verifiable bank reference
with a six month history).
Alternative financing arrangements are available. Contact a Reseller
Financial Services representative for more information.
We will apply a service charge of $10.00 to any order under $50.00.
All sales are subject to the standard terms and conditions found on
the reverse side of our invoices.
PLEASE NOTE: To ensure that we keep our promise of selling only
to qualified resellers, we must receive a copy of your reseller
certificate before we can ship your merchandise.
Reseller Financial services
Our Reseller Financial Services Department can usually process
applications on established companies in a few days. If yours is a
relatively new business, however, please allow us extra time to obtain
all the necessary bank and trade references. Please feel free to call
or write if you have any questions.
ScanSource
6 Logue Court
Greenville, South Carolina 29615
800-944-2432 or 864-288-2432
864-288-1165 General Fax
864-675-1537 Credit Fax Only
Warranty and RMA Procedure
While we cannot guarantee that every product we ship arrives in
perfect condition, we can make sure problems are handled quickly
and painlessly.
In most cases, warranty situations are handled by the manufacturer.
(To find out warranty policies for individual manufacturers, please
see the charts on pages 370-375). ScanSource provides no warranty
other than the warranty offered by the manufacturer of the product.
If a product arrives Dead On Arrival (DOA), call our Technical Services
Group immediately at 1-800-944-2439 x4002. DOA Policies vary from
manufacturer to manufacturer. We will be glad to apply the
manufacturer’s policy and help you get up and running. Please see
pages 370-375 for Manufacturer DOA Policies. In most cases a Return
Material Authorization (RMA) will be issued and a replacement
product will be sent to you.
Please refer to our RMA form in the back of this catalog for contact
information or call 1-800-944-2439 x4049 for further information.
An RMA form can also be downloaded from our website by visiting the
Reseller Support section of www.scansource.com.
To speed the process along, please have the following information
ready:
- Your Company Name - Customer Account Number
- Invoice Number - Product Model
- Serial Number - Part Number
- Nature of Problem
Please note that RMA numbers are only valid for thirty (30) days, and
all products received without an RMA number or with an expired RMA
number will be returned to you.
When returning product to ScanSource, ship to:
In USA:
ScanSource, Inc.
8650 Commerce Drive, Suite 100
Southaven, MS 38671
RMA #__________
ScanSource is a distributor of barcode and POS products and
maintains an ISO 9001:2000 Certified Quality Management System.
In CANADA:
ScanSource, Inc.
c/o Purolator Logistics
1151 Martin Grove Road
Rexdale, Ontario M9W 4W7
Canada
RMA #__________
369