SOLUTION - ScanSource

800-944-2439 ext. 4049
864-288-4702 Fax
R.M.A. Request Form
PLEASE COMPLETE THIS BOX
Request Date:_____________________ Account #:_ ________________________
Sales Rep:_______________________ Dealer PO#:________________________
Company Name:_______________________________________________________
Contact:______________________________________________________________
Telephone #:_____________________ Fax #:_____________________________
E-mail:_____________________________________________________________
Replacement needed? p Yes p No
Is box factory sealed? p Yes p No
Overnight? p Yes p No
For faster service, please enter
your request on-line at
scansource.com under Products
and Promotions, then Warranties,
Repairs & RMAs.
In U.S. Return Product to:
ScanSource, Inc.
8650 Commerce Drive, Suite 100
Southaven, MS 38671
Attn: RMA #
In Canada Return Product to:
ScanSource, Inc.
C/O Purolator Logistics
35 Precison Road
Etobicoke, Ont M9W 5H3
Attn: RMA #
FOR SCANSOURCE USE ONLY
RMA NUMBER:
ISSUED BY :
*DATE ISSUED:
*Return within 30 days of above.
Qty ScanSource Part # ScanSource Serial Number Problem Description
Invoice #
NON-DOA RETURNS POLICY - All products
1. NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing,
stamps or shipping labels. i.e. Written RMA numbers. All products must be double boxed.
2. Original manufacturer’s packaging, both inside and outside must be included. Returns must be complete with all manuals, cables, warranty cards,
static bags, etc. just as the customer received them.
3. Customers have 30 days from date of invoice to request a non-DOA return. The RMA # issued is valid for 30 days from issue date.
4. There will be a restocking fee on returns resulting from customer error.
5. Non-DOA configured product may not be returned.
6. For customers on credit terms, credit will be applied to your account when the product is received by ScanSource.
7. For customers on C.O.D. or credit card status, replacement product will be sent upon receipt of product by ScanSource. If desired, we
will send replacement product at your normal C.O.D./credit card status and you can request from the Reseller Financial Services department a
refund/credit to your card when the returned product is received by ScanSource.
8. Customer is responsible for freight costs when returning product.
DOA RETURNS POLICY
1. Refer to manufacturer’s warranties and returns policies, available on the ScanSource website under our Reseller Support section.
2. If the product is tested and the problem is not duplicated, there may be a “no problem found” fee charged to the customer.
3. Products that show signs of use are not returnable to ScanSource as DOA.
4. For customers on credit terms, credit will be applied to your account when the product is received by ScanSource. Replacement product
will be sent in advance, freight free via UPS Ground.
5. For customers on C.O.D. or credit card status, replacement product will be sent upon receipt of product by ScanSource. If desired, we
will send replacement product at your normal C.O.D./credit card status and you can request from the Reseller Financial Services department a
refund/credit to your card when ScanSource receives the returned product.
Warranties and Policies
Refer to manufacturer’s warranties and returns policies, available at scansource.com.
Thank you for your information. You should receive a response from Customer Service within 24 hours.