SOLUTION - ScanSource
SOLUTION - ScanSource
SOLUTION - ScanSource
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www.scansource.com • 800-944-2432<br />
Summary of<br />
Manufacturer’s<br />
Warranty/DOA<br />
Manufacturer DOA Period Manufacturer’s Warranty Terms Warranty Service<br />
SATO 30 days Printers: 1 year warranty www.satoamerica.com<br />
No returns Spare Parts: 1 year warranty (704) 644-1650<br />
on printheads Printheads / Platen Rollers - Thermal Transfer Applications: 1 year or 30km<br />
or media (1,200,000 linear print inches)<br />
Printheads / Platen Rollers- Direct Thermal Applications: 1 year or 15km<br />
(600,000 linear print inches)<br />
Cutters: 1 year from the date of purchase or the following number of cuts<br />
SATO Standard Guillotine Cutter: 1 year or 300,000 cuts<br />
SATO Heavy Duty Rotary (HD) Cutter: 1 year or 500,000 cuts<br />
SATO XL400/410e Integrated Cutter: 1 year or 1,000,000 cuts<br />
Rechargeable Batteries: 90 days from date of purchase<br />
Seagull Scientific 30 days Seagull will exchange for new product (warranty information to be determined)<br />
Socket Mobile 60 days One year limited warranty based on warranty statement. support.socketmobile.com<br />
Excludes batteries, removable cables, cases, straps, chargers, and CF to<br />
PC Card Adapters (90 day coverage)<br />
Teklynx 20 days 30 day warranty www.teklynx.com<br />
1 year package replacement on defective hardware security keys (800) 944-2439 ext. 4049<br />
TPG<br />
(See CognitiveTPG)<br />
TransAct/Ithaca 30 days 2 year warranty www.transact-tech.com<br />
(607) 257-8901<br />
Unitech 30 days POS Keyboards: 1 year warranty www.utc.com<br />
Portable Data Terminals: 1 year w/ optional extended warranty and service (800) 861-8648<br />
contracts available<br />
Scanners: 1 year warranty<br />
Scanners: MS210 series: 3 year warranty<br />
Scanners: MS330 series: 5 year warranty<br />
Stationary Terminals: 2 year warranty<br />
VeriFone Customer must Mx Series Terminals: 3 year warranty www.verifone.com<br />
contact VeriFone for Vx Series Terminals: 1 year warranty (800) 834-9133<br />
all DOA issues PinPad 1000SE: 1 year warranty<br />
SC5000: 1 year warranty<br />
VeriFone Customer must 60 days from date of shipment www.gosoftware.com<br />
(PC Charge) contact VeriFone (877) 659-8981<br />
for all DOA issues<br />
Wavelink Contact your Contact <strong>ScanSource</strong> Sales Representative www.wavelink.com<br />
<strong>ScanSource</strong> Sales (425) 823-0111<br />
Representative<br />
Zebra Technologies 30 days Value Class Printers: two (2) years from shipment date. (Models P110i, P120i, P100i) www.zebra.com<br />
from date of invoice Performance Class Printers: two (2) years from shipment date. (Models P330m, (847) 634-6700<br />
NO DOA returns P330i, P430i)<br />
on printheads Security Class Printers: one (1) year from shipment date. (Models P520i, For Printhheads<br />
(Customer must call, P630i, P640i)<br />
ONLY call<br />
800-423-0422 x All other printers: 1 year warranty from <strong>ScanSource</strong> invoice date (800) 423-0422 x5762<br />
5762) Printheads: 6 months<br />
Card Printer Printheads: 1 year or 100,000 impressions whichever comes first<br />
Defective printers Printserver II: 3 years<br />
must go through Keyboard display units: 6 months<br />
<strong>ScanSource</strong> Tech Batteries and spare parts: 3 months<br />
Support.<br />
Defective Media:<br />
30 days from date<br />
of invoice.<br />
* DOA Period is from <strong>ScanSource</strong> Invoice Date unless otherwise specified<br />
* Service contracts and extended warranties are non-returnable.<br />
<strong>ScanSource</strong> provides no warranty other than the warranty offered by the manufacturer on the product.<br />
Policies are subject to change.<br />
Trademarks are property of respective owners<br />
©Copyright 2010 by <strong>ScanSource</strong>, Inc. Published in Greenville, SC.<br />
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