SOLUTION - ScanSource

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Summary of Manufacturer’s Warranty/DOA www.scansource.com • 800-944-2432 Manufacturer DOA Period Manufacturer’s Warranty Terms Warranty Service 3M Touch 30 days CRT and Desktop LCD monitors: 3 year warranty www.3m.com/touch Systems Chassis monitors: 1 year warranty (866) 407-6666 (Microtouch) Touch controller and sensor: 5 year warranty Alien Direct to Alien Readers, Antennas and other hardware components (excluding Tags) - 1 year warranty www.alientechnology.com Tags - 180 day warranty (800) 372-4160 Software Media - 90 day warranty (does not include software itself) American Power 30 days 2 year warranty www.apcc.com Conversion (APC) Direct to American Customer calls APC to receive RMA (800) 890-4272 Power Conversion (APC) APG 30 days 2 year standard warranty www.apgcd.com Cash Drawer Series 4000: 3 year warranty (additional 2 years for registering product at www.apgcd.com) (763) 571-5000 Avery Dennison/ 30 days Printers: 1 year limited depot level warranty www.paxar.com Monarch Thermal printheads: Prorated limited 6 months warranty or 1 million inches (800) 331-7632 Batteries and Cables: Prorated limited 3 months Physical damage to batteries, cables and/or printheads is NOT COVERED under the limited warranty. Cherry 30 days* All Keyboards: 2 year warranty www.cherrycorp.com Electrical Products (800) 510-1689 Warranty Service USA: Gremark Technologies (630) 705-0900 Warranty Service Canada: Grand Tech Technical Services (905) 764-5100 *For DOA keyboards, please contact Cherry first @ 800.510.1689. Once Cherry has determined the unit is DOA, and provided a case number, you may then contact ScanSource Technical Services to start the RMA process. Cisco 30 days Aironet Wireless Products: 1 year limited HW www.cisco.com *Defective product Other products: 90 days to 1 year (800) 553-6387 must go through See warranties listing online @ www.cisco.com/en/US/products/prod warranties listing.html SS Tech Support Cisco Refurb 90 days 90 days (800) 553-2447 or Call Cisco (408) 526-7209 or TAC directly email tac@cisco.com Citizen 30 days Impact Printers: IDP3550-3551: 3 year warranty / All others: 1 year warranty (800) 843-8270 (US) NO DOA return Thermal Printers: CBM10000II, CT-S300: 3 year warranty / All others: 1 year warranty (800) 557-7386 (Canada) on printheads Media, Printheads: NO RETURNS CognitiveTPG 30 days 2 year warranty www.cognitivetpg.com Defective printers 3 year warranty on the A799 printer (800) 732-8950 ext. 4 must go through SS Tech Support * DOA Period is from ScanSource Invoice Date unless otherwise specified * Service contracts and extended warranties are non-returnable. 372 ScanSource provides no warranty other than the warranty offered by the manufacturer on the product. Policies are subject to change. Trademarks are property of respective owners ©Copyright 2010 by ScanSource, Inc. Published in Greenville, SC.
www.scansource.com • 800-944-2432 Summary of Manufacturer’s Warranty/DOA Manufacturer DOA Period Manufacturer’s Warranty Terms Warranty Service Datalogic Mobile 30 days 1 year warranty Web RMA Requests (Percon/PSC/DTL) www.mobile.datalogic.com Technical Support/ Service/RMA: (800) 547-5304 ext 4808 rmamobile@datalogic.com Datalogic Scanning 30 days Standard PowerScan: 3 year warranty Web RMA Requests (Percon/PSC/DTL) PowerScan 7000 2D: 5 year warranty Lynx: 2 year warranty www.scanning.datalogic.com QuickScan 6000: 5 year warranty www.scanning.datalogic.com QuickScan 6500: 5 year warranty QuickScan 6500 BlueTooth: 3 year warranty QuickScan 2500: 5 year warranty RMA Phone# Magellan Scanner/Scale: 1 year warranty (800) 695-5700 Magellan 1400i/1000i: 2 year warranty Datalogic Scanning Diamond: 2 year warranty Technical Support Gryphon Desk: 5 year warranty (800) 695-5700 Gryphon Mobile/BlueTooth: 2 year warranty Gryphon I: 5 year warranty Heron: 5 year warranty Decoders: 5 year warranty IP Products: 30 months Datamax-O’Neil 30 days E-class printers and options: 1 year or 1 million linear inches (407) 523-5540 Desktop Printers Defective printers M-class printers and options: 1 year or 1 million linear inches and printheads must I-class & S-class printers and options: 3 year or 3 million linear inches go through SS Tech Services W-class printers and options: 5 years or 4 million linear inches Prodigy, Prodigy Max, Pro Plus, Allegro II Series: 1 year or 1 million linear inches **Printer warranties do not include printhead, belts or platen rollers and cutters Printheads, platten rollers, belts and cutters: 1 year or 1 million printing inches Datamax-O’Neil Printer Supplies: No warranty Datamax-O’Neil 30 days All printers, including printhead, 1 year warranty www.oneilprinters.com Portable Printers Defective printers (949) 458-0500 must go through SS Tech Support Elo TouchSystems/ 30 days LCD Touchmonitors: 3 year warranty www.elotouch.com Tyco Electronics Defective touch All-In-One touchcomputers: 3 year waranty (800) 557-1458 monitors must CRT Touchmonitors: 2 year warranty go through All the peripherals/accessories for touch computers and touch monitors will now SS Tech Services carry a 3 year warranty whether included in the monitor/computer or sold separately. Custom monitors and some Series 5000 monitors are non-returnable. * DOA Period is from ScanSource Invoice Date unless otherwise specified * Service contracts and extended warranties are non-returnable. ScanSource provides no warranty other than the warranty offered by the manufacturer on the product. Policies are subject to change. Trademarks are property of respective owners ©Copyright 2010 by ScanSource, Inc. Published in Greenville, SC. 373
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THE SOURCE FOR yOUR SOLUTION [ Alwa
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wE want to hElp you makE 2010 thE
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The online ToolS you need To GroW o
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meeT your Team front row left to ri
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Table of Contents listed by categor
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Table of Contents listed by manufac
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www.scansource.com • 800-944-2432
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SS Item # Vendor # Description Reta
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About CognitiveTPG www.scansource.c
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Advantage LX Options & Upgrades ( (
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Datamax-O’Neil brings the strengt
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Dolphin 6100 Mobile Computer www.sc
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Dolphin ® Mobile Computer, Image K
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Logic Controls Inc. Logic Controls
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CR1800 Series (18.8”W x 20”D x
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Ask your sales rep about telescopic
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Logic Serve ® KDS System www.scans
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Miscellaneous www.scansource.com
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Motorola Security Services IT TAKES
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I push ideas, not BOXES. Let’s fa
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I CALLED TO ASK ABOUT PRICING. I hu
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GLe Series Performance Versatile Pr
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M84Pro High-Resolution GLe Series P
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Page 321 and 322: www.scansource.com • 800-944-2432
Page 327 and 328: TEKLYNX offers three great options
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Page 360 and 361: ZCD-800015448 800015-448 6 Panel Co
Page 362 and 363: Kiosk Printers www.scansource.com
Page 368 and 369: ___________________________________
Page 370 and 371: General Information continued RMA p
Page 374 and 375: Summary of Manufacturer’s Warrant
Page 376 and 377: Summary of Manufacturer’s Warrant
Page 378 and 379: I CALLED FOR TECHNICAL SUPPORT ASSI
Page 380 and 381: ScanSource Reseller Financial Servi
Page 382 and 383: TERMS AND CONDITIONS OF SALE ScanSo
Page 384 and 385: (800) 944.2432 Order Form (864) 288
Page 386 and 387: (800) 944.2432 Formulaire de Comman
Page 388 and 389: PARTNERSHIP AND POSSIBILITY THAT’
Page 390 and 391: Partner Services, Helping You Make
Page 392: © 2009 Datamax-O’Neil. All right
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