SOLUTION - ScanSource

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Summary of Manufacturer’s Warranty/DOA www.scansource.com • 800-944-2432 Manufacturer DOA Period Manufacturer’s Warranty Terms Warranty Service NCR Contact ScanSource NCR Terminal Standard Warranty: 1 year Depot (800) 262-7782 Technical Support EasyPoint 45: 90 Day on-site; 1 year depot NCR Scanners: Standard Warranty 1 year depot Lesser of 30 days or NCR 7837 Series: 3 year depot, except 7837-0000 (2 year depot) date of installation NCR Fastlane: 90 day on-site warranty NCR PC/ELS: 1 year on-site warranty Opticon 30 days 2 year warranty www.opticonusa.com LG2/CR2: 3 year warranty (800) 636-0090 Accessories and Batteries: 30 day warranty Panasonic System 30 days All products have depot warranty. Timeframes vary. Panasonic c/o Solutions *Defective systems Please contact ScanSource Tech Support @ 800.944.2439 ext. 4002. Heartland Services must go through (847) 468-5100 SS Tech Support Pioneer POS 30 days direct to 3 year depot warranty on StealthTouch and Magnus all-in-ones, Touch Monitors www.pioneerpos.com Pioneer POS 1 year depot warranty on all others (888) 468-9757 Posiflex Business 30 days 3 year warranty for US and Canada Posiflex Tech Support Machines, Inc direct to Posiflex (510) 429-7097 POS-X 30 days AIO TouchPCs: 3 year warranty www.pos-x.com Cash Drawers: 3 year warranty (360) 738-8433 Customer Displays: 2 year warranty MSR: 2 year warranty Receipt Printers: 3 year warranty Scanners - XI3000: 5 year warranty Scanners - XI3000BT: 3 year warranty Scanners - XI1000: 1 year warranty Touchscreen Monitors: 3 year warranty PrehKeyTec 30 days 3 year warranty www.prehkeytecusa.com For DOA (800) 577-7734 keyboards, please first contact PrehKeyTec @ (800) 577-7734, ext. 103. Once PrehKeyTec has determined the unit is DOA, customer may contact ScanSource Customer Service to obtain an RMA. Printronix 30 days Line Printers: 90 on-site warranty (800) 854-3181 Option 1 Thermal Printers T5/SL5: 90 day on-site plus 9 months return to factory Thermal Printers T4/SL4: 1 year warranty return to factory Print heads: 6 month warranty return to factory RedBeam 90 days Software - 30 day warranty; service contract for an additional year of service and support@redbeam.com telephone support may be purchased (877) 373-0390 RJS 30 days 1 year warranty (714) 368-2355 * DOA Period is from ScanSource Invoice Date unless otherwise specified * Service contracts and extended warranties are non-returnable. 376 ScanSource provides no warranty other than the warranty offered by the manufacturer on the product. Policies are subject to change. Trademarks are property of respective owners ©Copyright 2010 by ScanSource, Inc. Published in Greenville, SC.
www.scansource.com • 800-944-2432 Summary of Manufacturer’s Warranty/DOA Manufacturer DOA Period Manufacturer’s Warranty Terms Warranty Service SATO 30 days Printers: 1 year warranty www.satoamerica.com No returns Spare Parts: 1 year warranty (704) 644-1650 on printheads Printheads / Platen Rollers - Thermal Transfer Applications: 1 year or 30km or media (1,200,000 linear print inches) Printheads / Platen Rollers- Direct Thermal Applications: 1 year or 15km (600,000 linear print inches) Cutters: 1 year from the date of purchase or the following number of cuts SATO Standard Guillotine Cutter: 1 year or 300,000 cuts SATO Heavy Duty Rotary (HD) Cutter: 1 year or 500,000 cuts SATO XL400/410e Integrated Cutter: 1 year or 1,000,000 cuts Rechargeable Batteries: 90 days from date of purchase Seagull Scientific 30 days Seagull will exchange for new product (warranty information to be determined) Socket Mobile 60 days One year limited warranty based on warranty statement. support.socketmobile.com Excludes batteries, removable cables, cases, straps, chargers, and CF to PC Card Adapters (90 day coverage) Teklynx 20 days 30 day warranty www.teklynx.com 1 year package replacement on defective hardware security keys (800) 944-2439 ext. 4049 TPG (See CognitiveTPG) TransAct/Ithaca 30 days 2 year warranty www.transact-tech.com (607) 257-8901 Unitech 30 days POS Keyboards: 1 year warranty www.utc.com Portable Data Terminals: 1 year w/ optional extended warranty and service (800) 861-8648 contracts available Scanners: 1 year warranty Scanners: MS210 series: 3 year warranty Scanners: MS330 series: 5 year warranty Stationary Terminals: 2 year warranty VeriFone Customer must Mx Series Terminals: 3 year warranty www.verifone.com contact VeriFone for Vx Series Terminals: 1 year warranty (800) 834-9133 all DOA issues PinPad 1000SE: 1 year warranty SC5000: 1 year warranty VeriFone Customer must 60 days from date of shipment www.gosoftware.com (PC Charge) contact VeriFone (877) 659-8981 for all DOA issues Wavelink Contact your Contact ScanSource Sales Representative www.wavelink.com ScanSource Sales (425) 823-0111 Representative Zebra Technologies 30 days Value Class Printers: two (2) years from shipment date. (Models P110i, P120i, P100i) www.zebra.com from date of invoice Performance Class Printers: two (2) years from shipment date. (Models P330m, (847) 634-6700 NO DOA returns P330i, P430i) on printheads Security Class Printers: one (1) year from shipment date. (Models P520i, For Printhheads (Customer must call, P630i, P640i) ONLY call 800-423-0422 x All other printers: 1 year warranty from ScanSource invoice date (800) 423-0422 x5762 5762) Printheads: 6 months Card Printer Printheads: 1 year or 100,000 impressions whichever comes first Defective printers Printserver II: 3 years must go through Keyboard display units: 6 months ScanSource Tech Batteries and spare parts: 3 months Support. Defective Media: 30 days from date of invoice. * DOA Period is from ScanSource Invoice Date unless otherwise specified * Service contracts and extended warranties are non-returnable. ScanSource provides no warranty other than the warranty offered by the manufacturer on the product. Policies are subject to change. Trademarks are property of respective owners ©Copyright 2010 by ScanSource, Inc. Published in Greenville, SC. 377
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THE SOURCE FOR yOUR SOLUTION [ Alwa
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wE want to hElp you makE 2010 thE
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The online ToolS you need To GroW o
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meeT your Team front row left to ri
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Table of Contents listed by categor
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Table of Contents listed by manufac
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www.scansource.com • 800-944-2432
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SS Item # Vendor # Description Reta
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About CognitiveTPG www.scansource.c
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Advantage LX Options & Upgrades ( (
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Datamax-O’Neil brings the strengt
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Dolphin 6100 Mobile Computer www.sc
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Dolphin ® Mobile Computer, Image K
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Logic Controls Inc. Logic Controls
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CR1800 Series (18.8”W x 20”D x
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Ask your sales rep about telescopic
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Miscellaneous www.scansource.com
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Motorola Security Services IT TAKES
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I push ideas, not BOXES. Let’s fa
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GLe Series Performance Versatile Pr
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M84Pro High-Resolution GLe Series P
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Page 325 and 326: www.scansource.com • 800-944-2432
Page 327 and 328: TEKLYNX offers three great options
Page 353: www.scansource.com • 800-944-2432
Page 360 and 361: ZCD-800015448 800015-448 6 Panel Co
Page 362 and 363: Kiosk Printers www.scansource.com
Page 368 and 369: ___________________________________
Page 370 and 371: General Information continued RMA p
Page 372 and 373: Summary of Manufacturer’s Warrant
Page 374 and 375: Summary of Manufacturer’s Warrant
Page 378 and 379: I CALLED FOR TECHNICAL SUPPORT ASSI
Page 380 and 381: ScanSource Reseller Financial Servi
Page 382 and 383: TERMS AND CONDITIONS OF SALE ScanSo
Page 384 and 385: (800) 944.2432 Order Form (864) 288
Page 386 and 387: (800) 944.2432 Formulaire de Comman
Page 388 and 389: PARTNERSHIP AND POSSIBILITY THAT’
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Page 392: © 2009 Datamax-O’Neil. All right
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