February 2013 - PESC

2012 Survey of Chief Information Officers 13
prefer ERP vendor-provided systems that are tightly
integrated and under the control of their institution
as opposed to outsourced solutions. The majority of
institutions will be planning for and/or implementing new
systems in the next six years. This is to be expected
as a follow-up wave to the pre-Y2K surge that caused
many institutions to acquire new systems from 1995 to
2000. Partnering with other institutions through shared
services or collaboration agreements may provide some
institutions with a cost-saving strategy. Although many
institutions are interested in pursuing such strategies,
few are actually doing so at this time. We also see
a need to invest in mobile applications that are tied
directly to administrative system data, such as student
schedules, bill payments, and course grades. For
students, these tools have already become a necessity
as the mobile world continues to grow.
Academic Computing
This survey confirmed a number of trends dealing with
teaching and learning, including the following:
• Vendor dominance in the learning management or
course-management system (CMS) market is being
challenged by open-source applications such as
Moodle and Sakai.
• Central IT continued to provide the primary support
for the CMS, though the number of respondents using
shared services has increased.
• The Office of the CIO or the Office of the Provost/
Chief Academic Officer remained the primary source
for instructional design, course design, and onlinelearning
management (69%).
• Most respondents continued to outsource student
e-mail services (75%).
• Institutions have strongly adopted desktop
virtualization with a concomitant curtailing of
the growth of student community labs; 25% of
respondents use desktop virtualization to replace
student community labs.
A majority of institutions (59%) use a vendor-supplied
CMS as the standard, while 30% use open-source
solutions, 8% have an outsourced solution, and just 2%
utilize a home-grown solution. Blackboard remains the
dominant CMS vendor, with 45% of respondents using
it as the institutional standard. Moodle was reported as
the standard by 26%, and Desire2Learn was third with
12%. Sakai and Angel (now owned by Blackboard) were
reported as standards by 7% and 4% of respondents,
respectively, and Instructure’s Canvas product was used
by a few institutions (3%). However, the use of opensource
solutions has been increasing since 2010 at the
expense of vendor solutions.
(Please note that our data are not intended to be used as
marketing data for the use of CMS in higher education.
Our sample size is global and large, but it is only meant to
provide useful trend information and strategic and tactical
support for CIOs in higher education.)
CMS currently used as the institutional
standard
Just over half of the respondents (54%) have used their
current CMS for longer than five years. Six percent of
respondents are in the process of implementing their
CMS, with the remainder (40%) having had their CMS for
less than five years.
The CMS market space is likely to be dynamic over
the next several years, with approximately a third of
the respondents falling into one of three categories:
changing now or in two to three years; committing
to their CMS for three years or more; or uncertain
when they would consider a replacement. Only 37% of
respondents planned to stay with their current CMS for
more than 3 years (37%), 30% were not sure when they
would replace their CMS, 19% were currently changing
their CMS, and 17% were considering a switch in two to
three years.
A majority of respondents (63%) assign responsibility
for the CMS and related infrastructure maintenance
to the central IT unit, whereas 16% of the institutions
outsource maintenance and 10% had a separate unit for
online education maintaining the CMS. Finally, a small
number of institutions had an academic computing group
maintaining the CMS.
Shared services appear to be gaining in the role of
supporting a CMS. Of the respondents, 32% were
considering establishing a service center and 16%
have already implemented shared services to support
a CMS. A similar number of institutions (46%) were not
considering shared services. Seven percent were
not sure.