Transport Connections Evaluation Report - TDSA

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ABCD Department of Human Services Transport Connections Program Government July 2006 Increased access to information • Development of eight local transport information brochures. • Southern Mallee has reported a 100 per cent increase in registration for Victorian Patient Transport Assistance Scheme (VPTAS) over the last 12 months. Increased access to transport • Three pilot initiatives that have opened up access to school buses to school leavers, apprentices and the general community. • An increase of 117 per cent in patronage on the Valley to City integration transport initiative. 7 System improvements – collaboration and planning • Continued integration of transport and access into local strategic planning. • Assistance on two new local transport strategies for the Macedon and Mt Alexander shires. • Establishment of nine regional forums to bring together stakeholders to discuss transport issues on a regional level, as well as a local community level. Assessment of local need • Ongoing process to identify community need, including multiple forums and surveys to highlight community or sub-population need (for example young people). 3.1 The TCP methodology Over the life of the evaluation, the TCP pilot projects have been continually identifying transport issues and working towards practical and local solutions to address transport disadvantage. This methodology is seen as effective in responding to a changing environment, for example, when the needs of a local community (or particular cohort within the community) change over time, infrastructure and provision of transport increases, or the regulatory framework is updated and adapted to the needs of the community. The partnerships developed over the life of the pilot projects have facilitated this process of change and are critical to the continued success of the program. The dialogue and coordination required to contribute to this change agenda has involved a range of key stakeholders and was seen by many as the foundation to the success of the pilot projects. The TCP coordinators are continually developing new partnerships and involving stakeholders at every step to ensure support for new initiatives is forthcoming from local communities. Figure 3.1 below summarises the nature of this change methodology utilised by the majority of TCP coordinators in undertaking their role. 7 This is based on patronage numbers provided by Valley to City Efficiently. Figures provided for the period November 2004 to May 2005 (216 users) and November 2005 to May 2006 (469 users). Final Evaluation - Transport Connections Program 2006 11 © 2006 KPMG, an Australian partnership, is part of the KPMG International network. KPMG International is a Swiss cooperative. All rights reserved. The KPMG logo and name are trademarks of KPMG.
ABCD Department of Human Services Transport Connections Program Government July 2006 Figure3.1: The TCP methodology Modified approach embedded in local transport system Community needs analysis Strategies for embedding changes developed Solution monitoring and review Issues related to transport disadvantaged identified and prioritised Solutions development with Key partners Solution modification Solutions implementation Each point within this cycle has involved the TCP pilot project and is outlined below: • TCP needs analysis: the TCP pilot project utilises a number of strategies to identify need, including community forums and surveys. • TCP identifies transport issues: the TCP pilot project outlines the issues and prioritises the issues that can be addressed. • Solutions developed with key partners (including community): TCP and/or Government representatives: the TCP pilot project works with the community to develop solutions to the transport issues (or barriers) and, where required, identifies local or systemic barriers that need to be worked through before the solution is implemented. This can, and usually does, involve State Government agency intervention to ensure all policies and procedures are adhered to and sourcing additional funding if required. • Solution implemented and trialled: the TCP pilot project is then involved in advertising, marketing, coordinating and trialling the solution, either a new or refined service, contribution to strategic planning or facilitating changes in local agency policies and procedures. • Solution monitoring and review: the TCP pilot project monitors the transport solution to ensure it is meeting its stated objective and need. If required the transport solution is modified to update and reflect any learnings from the trial. • Strategies to embed change are developed: the TCP pilot project ensures that any change in transport provision, or agency procedures, will become embedded into the community. This methodology is continuous and ongoing and ensures the TCP pilot projects are evolving and never static due to the nature of working with local communities, or cohorts within a community. Final Evaluation - Transport Connections Program 2006 12 © 2006 KPMG, an Australian partnership, is part of the KPMG International network. KPMG International is a Swiss cooperative. All rights reserved. The KPMG logo and name are trademarks of KPMG.
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