Transport Connections Evaluation Report - TDSA

ABCD
Department of Human Services
Transport Connections Program
Government
July 2006
Evaluation Criteria TCP – Mid term evaluation TCP – Final evaluation
Individual satisfaction levels in
relation to:
• quality of transport options
• safety of local transport options
• timeliness of local transport options
• availability of local transport
options
• affordability of local transport
options.
not assessed
work commenced – limited
progress
3.3 Common themes from the second consultation process
3.3.1 Local steering committees and local agencies
In discussions with local steering committees regarding the benefits of the pilot projects (and by
proxy the overall program), the following themes came through:
• the projects have raised awareness of local transport issues
• the projects have gathered an understanding of transport disadvantage in individual
communities
• the projects have promoted collaboration among local agencies and engendered the concept
of working in partnership to address community need, which have been critical to the
success of the projects
• the program overall has begun to break down the barriers between State Government
departments assisting in promoting a cross-Government response.
• pilot projects have empowered the community to participate actively in facilitating
appropriate transport solutions.
In most discussions, the participants indicated that access to transport and services has improved
over the life of the projects, however only in some cases could this be quantified. Access to
information regarding transport options already available was detailed as a positive outcome to
date of the pilot projects.
Improvements that could be made to the projects into the future were discussed with the
following themes repeated on a number of occasions:
• Greater senior level support from the four lead agencies to provide information, drive and
links into each department (although it was noted in discussions that this is improving,
particularly in light of the increased resources at a regional level from the lead agencies).
• Improved assistance to the coordinators, including manuals and policies and processes to
assist the coordinators in the early stages of the project.
• In some instances, Government regulations limit the effectiveness of the projects and are
not flexible to meet local community needs.
Final Evaluation - Transport Connections Program 2006
14
© 2006 KPMG, an Australian partnership, is part of the KPMG International network. KPMG International
is a Swiss cooperative. All rights reserved. The KPMG logo and name are trademarks of KPMG.