2000 - 2001 - Central Manchester University Hospitals - NHS ...

instead of having to be admitted as a day case. It is planned
to install the Scanner during 2001/02.
●
Following a successful business case for funding, a new
Cardiac Catheterisation suite will be installed at Royal
Manchester Children’s Hospital during 2001/02.
●
A business case is being completed for the replacement of
the Fluoroscopy Rooms at both Booth Hall Children’s
Hospital and Royal Manchester Children’s Hospital.
New appointment:
Dr U Hughes, Consultant Paediatric Radiologist.
●
Involvement of one of our Dietitians in a large research
project investigating different types of gastrostomy feeds.
●
Developing a Nutrition Screening Tool so that patients can
be screened on admission.
The Trust ensured that all complainants, written and verbal,
received full explanations and an apology where necessary.
Clinical Director: Mr A Gibson
General Manager: Ms L Thompson
Budget: £5.4 million
Staff: 132
There was a reduction in the number of complaints received
during the year. We aimed to resolve verbal complaints at an
informal level through our front line staff who received training in
managing complaints.
The Directorate comprises the following services:
● Audiology
● Chiropody
● Medical Illustration
● Nutrition & Dietetics
● Occupational Therapy
● Optical Services
● Pharmacy
● Physiotherapy
● Speech & Language Therapy
Achievements during the year included:
The Trust’s overall response time increased, one of the reasons for
this was the complexity of some of the cases we investigated.
During the year we received a total of 128 complaints compared
with 142 in 1999/2000. This is a reduction of 10%.
We resolved 81 (63%) of complaints within 4 weeks and the
remainder within 13 weeks.
Three requests for Independent Review were received in 2000/01
compared with two in 1999/2000. Two requests were refused
and the third request was accepted for Independent Review, a
decision is awaited from the panel.
●
Developing a drug expenditure report by specialty.
●
Introducing a 7-day Pharmacy Aseptic Service.
●
Ongoing development of a Macmillan physiotherapy post,
which has gained national interest.
Annual Report 2000 ~ 2001
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