2000 - 2001 - Central Manchester University Hospitals - NHS ...

Types of Complaints received in 2000/01
5%
1%
12%
23%
●
●
Reviewing the training needs of administrative staff including
communication skills.
Establishing parents’ accommodation on Ward 6 at Booth
Hall Children’s Hospital.
15%
9%
●
Reviewing the outpatient system. We worked with
Consultants to try and ensure the smooth running of clinics.
12%
23%
Inpatient waits
Clinical treatment
Attitude of staff
Admissions
Outpatient waits
Communication
Consent to treatment
Other
Types of Complaints received 1999/2000
Director of Research and Development:
Dr M Lewis
Research and Development plays an important role in
20%
24%
maintaining our reputation as a centre of excellence and forms
part of our Clinical Governance framework. It ensures that
6%
patient healthcare is evidence-based and therefore clinically
effective.
12%
19%
The five current activity areas (themes) are:
Inpatient waits
Clinical treatment
Communication
19%
Outpatient waits
Staff Attitude
Other
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●
●
●
●
Cancer and Haematology
Cardiovascular, Respiratory and Trauma
Clinical and Biochemical Genetics
Growth Nutrition and Excretion
Mental Health and Neurosciences
All complainants were offered the opportunity to meet with staff
involved in investigating their complaint when they received the
final written response from the Chief Executive.
In 2000/01 external funding research rose by over a million
pounds to just over £3 million.
Key activities during the year included:
Some of the improvements we made as a result of complaints
received during 2000/01 included:
● Improving the information sent to parents whose child is
being admitted for surgery.
●
Re-aligning our activity areas to the five research themes,
each of which have two theme leaders. The aim of this
process was to stimulate high quality research in particular
areas.
●
●
Improving the use of the Named Nurse philosophy.
Ensuring that parents are aware of the time their child will
go to theatre.
● Continuing to support the National Research Register, which
is a national database of all NHS research projects. We
submitted 114 research projects, all of which were accepted.
Over the next few months the research databases of the two
former Trusts, Manchester Children’s Hospitals and Central
Manchester Healthcare NHS Trusts will be merged.
42
Annual Report 2000 ~ 2001