A Guide to Implementing Best Practices in Person ... - cancerview.ca

Navigation: A Guide to Implementing Person-Centred Care September 2012Table of ContentsAcknowledgements .................................................................................. 2Background ........................................................................................... 5Conceptualizing Navigation ..................................................................... 5Developments in Navigation, 2008–2012 ...................................................... 6Chapter 1: Professional Navigation ............................................................. 11Professional Navigation across Canada ...................................................... 11Recent Research in Professional Navigation ................................................ 12Scope of the Role ............................................................................... 12Chapter 2: Peer/Lay Navigation ................................................................ 20Program Design and Navigator Role ......................................................... 20Training .......................................................................................... 21Evidence and Evaluation ....................................................................... 22Conclusion ....................................................................................... 22Chapter 3: Virtual Navigation ................................................................... 23Additional Activities in Virtual Navigation .................................................. 24Chapter 4: Practice Change ..................................................................... 24About Managing Change: Key Principles .................................................... 25Guiding Principles of Knowledge Implementation ......................................... 26The Foundations of Implementation Planning ............................................. 27Chapter 5: Promising Practices in Implementing Navigation .............................. 34Team Selection ................................................................................. 34Planning Parameters ........................................................................... 35Key Findings from the National Evaluation ................................................. 37Integrating Screening for Distress, The 6 th Vital Sign ..................................... 42Chapter 6: Quality Improvement and Evaluation ............................................ 43Quality Improvement and Evaluation Framework ......................................... 43Quality Improvement .......................................................................... 44Communicating and Disseminating Results ................................................. 49Sustainability .................................................................................... 49Chapter 7: Tools and Resources ................................................................. 51Cancer Journey Toolkit ........................................................................ 51Other Resources for Navigators .............................................................. 51Navigation Education........................................................................... 52Navigation Program Tools ..................................................................... 52Websites for Navigators, Patients and Families ........................................... 52Support Groups/ Programs for Navigators, Patients and Families ...................... 53Recommended YouTube Channels ........................................................... 53Multilingual Resources ......................................................................... 53Bibliography ........................................................................................ 54References .......................................................................................... 553