A Guide to Implementing Best Practices in Person ... - cancerview.ca

Navigation: A Guide to Implementing Person-Centred Care September 2012BASELINE MEASURESAreas for ImprovementLEARNING AND IMPLEMENTATIONTracking progress and processT I M E S E R I E S C O L L E C T I O N O F D A T ACHANGE IN BASELINE MEASURESImprovementsTime 0 6 Months 12 Months 18 MonthsPHASEAIM #1 :• 90% of target group isinformed about Navigationfunction and availabilityAIM#2 :• 90% of navigators hired willhave knowledge and skillsrequired for their scope ofpractice• 90% of other healthcareproviders will have knowledgeand skills to facilitate integrationof Navigation in team practiceAIM #3:• 90% of navigators and otherhealthcare team members usebest practice guidelines• 90% of navigators and otherhealthcare staff report a highdegree of satisfaction withintegration of Navigationwithin teamworkAIM#4:• 90% of navigated patients/familiessatisfied with process of carePLANNING & ASSESSMENTTools to measure:1. Staff knowledgeand skills2. Staff satisfaction3. Patient satisfaction/Experience4. OrganizationalCultureASASPDASPDPDASASPDASPDPDAASPDASPDPDTools to measure:1. Staff knowledgeand skills2. Staff satisfaction3. Patient satisfaction/Experience4. OrganizationalCulturePDSA Rapid Cycle Improvements: PLAN – DO – STUDY – ACTCOMPONENT #1:COMPONENT #2:COMPONENT #3:COMPONENT #4:Implementation ofNavigationStaff Education and TrainingTeamwork and CollaborationPatient Engagement87