A Guide to Implementing Best Practices in Person ... - cancerview.ca

Navigation: A Guide to Implementing Person-Centred Care September 2012Table 2: Program Components and ConsiderationsComponentPlanning andAssessmentStaff Trainingand SupportTeamwork andCollaborationOrganizationalCapacity BuildingPatientEngagementMonitoring,Evaluating,Reporting,DisseminatingConsiderations• Establish a change management approach to implementation.See Chapter 4 for guidance.• Focus on orientation to the role and developing navigators’ skills:– Embed as members of multidisciplinary team– Connect to key people in the hospital or cancer centre andcommunity– Ensure that Navigation is part of all continuing educationregarding oncology– Create a navigator community of practice for problem solving andpeer consultation and support– Implement evidence-based care pathways and clinical practiceguidelines (for professional navigators)– Build awareness of and education about the navigator role andscope of practice among interprofessional teams and communitypartners• Assess readiness for adoption of Navigation by local health careteams• Develop strategies and interventions to raise awareness ofNavigation within interprofessional teams and to provide education• Allow collaborative development of care paths and other processes• Identify your stakeholders and community partners• Identify local and regional resources available to navigators• Identify community resources to meet supportive care needs ofpatients• Mobilize community resources where there is a gap(e.g., peer support groups)• Develop a marketing strategy• Develop branding• Communicate at every opportunity to local audiences(e.g., newsletters, radio and websites)• Develop patient education materials• Create program logic model, implementation and evaluation plans• Document your processes• Develop tools: screening, assessment, charting and sharinginformation, consent forms• Have forms approved• Draft confidentiality policies and procedures• Establish a referral system, standards for care and triage criteria• Create consultation and follow-up procedures• Create a budget and reporting process• Establish data collection and information management systems36