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Navigation: A Guide to Implementing Person-Centred Care September 2012Appendix D: Self-Assessment of Change Management Skills(London Borough of Lambeth, 2007)This document can be reproduced freely without permission.This tool will help individuals think about whether they have the range of skills neededto make good change agents. It will help them identify their areas of strength andthose that need to be developed. It can help senior management think about whowould make a good change agent. How to use the tool:• As a checklist for individuals to consider what aspects of their skills they need todevelop.• As a basis for management discussion about who would make a good change agent.• As a discussion tool: Allow approximately 20 minutes for people to complete thechecklist and to identify their areas for attention. Focus discussion on areas wherethere is consensus that work is needed, not on individual responses to particularquestions.Interpersonal Skills Needed to Manage Change Effectively1. I speak persuasively when addressing an audience (a good advocate)2. I intervene and project myself successfully in meetings3. I listen attentively to others4. I respond positively to colleagues’ points5. I am able to be open and share my thoughts and feelings with colleagues6. I am articulate when talking to colleagues7. I can sustain an argument when talking in meetings8. I am sensitive to and aware of my colleagues’ personal needs9. I can help colleagues find solutions to problems10. I inspire confidence through enthusiasm11. I am able to control my emotions when dealing with colleagues12. I am capable of accepting advice13. I am able to admit my weaknesses14. I can accept group decisions with good grace15. I am not patronizing or condescending16. I am not afraid to confront my colleagues when necessary17. I am assertive18. I encourage colleagues to use their initiative19. I avoid being over directive or bossy20. I am capable of cheerful compromise21. I am aware of the effect of body language on social interaction22. I am able to raise my colleagues’ self-esteem through praise23. I am able to reflect critically on my own performanceGoodOkNeedswork69