Kaspersky PURE User Guide - Kaspersky Lab

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CONTACTING THE TECHNICAL SUPPORTSERVICEIf problems occur during Kaspersky PURE operation, first of all check if the method for solving them is described in thedocumentation, help, Knowledge Base on the Kaspersky Lab Technical Support website, or on the User Forum.If you cannot find a solution to your problem, please contact Kaspersky Lab Technical Support Service in one of thefollowing ways:send a query with the help of the Personal Cabinet on the Technical Support Service website;by telephone.Technical Support Service specialists will answer any of your questions about installing, activating and using theapplication. They will help you to eliminate the consequences of malware activities if your computer has been infected.Before contacting the Technical Support Service, please read the Support rules for Kaspersky Lab’s products(http://support.kaspersky.com/support/rules).When you contact the Technical Support Service, service specialists may ask you to compile a report on the systemstatus and a trace file and send them to the Technical Support Service. After Technical Support Service specialistsanalyze the data you have sent, they can create an AVZ script for you to help eliminate your problems.IN THIS SECTION:My Kaspersky Account .................................................................................................................................................. 236Technical support by phone .......................................................................................................................................... 237Creating a system state report ...................................................................................................................................... 237Creating a trace file ....................................................................................................................................................... 238Sending data files .......................................................................................................................................................... 238Executing AVZ script ..................................................................................................................................................... 239MY KASPERSKY ACCOUNTMy Kaspersky Account – your personal section on the Technical Support Service website. Using My Kaspersky Account,you can perform the following actions:contact Technical Support Service and Virus Lab;contact the Technical Support Service without using the email;track the status of your request in real time;view a detailed history of your requests to the Technical Support Service.To log in to My Kaspersky Account, use one of the following options:click the My Kaspersky Account link in the Kaspersky PURE main window;236
C O N T A C T I N G T H E T E C H N I C A L S U P P O R T S E R V I C Ein the address bar of your browser, type https://my.kaspersky.com.If you do not have an account yet, you can register at the My Kaspersky Account registration pagehttps://my.kaspersky.com/registration. Enter your email address and a password to log in to My Kaspersky Account. Tosend a request concerning Kaspersky PURE usage, you will be asked to enter an activation code.Note that some requests should not be addressed to the Technical Support Service, but instead to the Kaspersky VirusLab. These are requests of the following types:unknown malicious program – you suspect an object of being malicious while Kaspersky PURE does notclassify it that way;false alarm – Kaspersky PURE classifies a file as virus, yet you are sure that the file is healthy;description of the malicious program – you want to get a description of a specified virus.To send a request to the Virus Lab, you don't need to enter an activation code.You do not need to be a registered user of My Kaspersky Account to be able to send requests to Kaspersky Virus Labfrom the page with request form (http://support.kaspersky.com/virlab/helpdesk.html).TECHNICAL SUPPORT BY PHONEIf you encounter a problem, which requires an urgent assistance, you can call your nearest Technical Support office.Before calling Russian-speaking (http://support.kaspersky.ru/support/support_local) or international(http://support.kaspersky.com/support/international) technical support specialists, please collect the information(http://support.kaspersky.com/support/details) about your computer and the anti-virus application on it. This will let ourspecialists help you more quickly.CREATING A SYSTEM STATE REPORTWhen solving your problems, Kaspersky Lab Technical Support Service specialists may require a report about thesystem status. This report contains detailed information about running processes, loaded modules and drivers, MicrosoftInternet Explorer and Microsoft Windows Explorer plug-ins, open ports, detected suspicious objects, etc.When a system state report is created no user personal information is collected.To create a system state report:1. Open the main application window.2. In the bottom part of the window, click the Support link.3. In the Support window that will open, click the Support tools link.4. In the Information for Technical Support Service window that will open, click the Create system state reportbutton.The system state report is created in HTML and XML formats and is saved in the sysinfo.zip archive. Once theinformation gathering process is complete, you can view the report.To view the report:1. Open the main application window.2. In the bottom part of the window, click the Support link.3. In the Support window that will open, click the Support tools link.237
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Kaspersky PUREUSER GUIDEP R O G R A
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CONTENTSKASPERSKY LAB END USER LISE
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C O N T E N T SHow to restore appli
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C O N T E N T SAPPLICATIONS .......
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KASPERSKY LAB END USER LISENSEAGREE
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K A S P E R S K Y L AB E N D U S E
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K A S P E R S K Y L AB E N D U S E
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ABOUT THIS GUIDEThis document is th
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A B O U T T H I S G U I D ESAMPLE T
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A D D I T I O N A L S O U R C E S O
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SETTING UP HOME NETWORK PROTECTIONK
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K A S P E R S K Y P U R EPassword M
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INSTALLING AND REMOVING THEAPPLICAT
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I N S T A L L I N G A N D R E M O V
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U S E R G U I D EIf any anti-virus
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U S E R G U I D ESTEP 16. RESTRICTI
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GETTING STARTEDThe application is r
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U S E R G U I D EAnti-Spam database
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U S E R G U I D ECommercial - a com
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APPLICATION INTERFACEThis section w
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U S E R G U I D EExit - closes Kasp
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U S E R G U I D ESupport - to open
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U S E R G U I D Ethe right part of
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U S E R G U I D EDepending on the s
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U S E R G U I D EClicking the Capti
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U S E R G U I D ENotification windo
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U S E R G U I D EIn this section, y
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U S E R G U I D Einactive (grey) ap
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U S E R G U I D ETo run the Kaspers
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U S E R G U I D Efrom the main appl
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U S E R G U I D EHOW TO PERFORM FUL
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U S E R G U I D EHOW TO PROTECT YOU
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U S E R G U I D EThe master passwor
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U S E R G U I D EHOW TO RESTORE AN
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U S E R G U I D Ea. In the left par
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U S E R G U I D E4. In the list of
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U S E R G U I D ETo enable Anti-Spa
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U S E R G U I D E3. In the left par
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COMPUTER PROTECTIONComputer protect
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U S E R G U I D EIN THIS SECTION:Ch
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U S E R G U I D ETo create a list o
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U S E R G U I D EVULNERABILITY SCAN
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U S E R G U I D E4. Click the Setti
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U S E R G U I D EIf you work in aut
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U S E R G U I D ECHANGING ACTIONS T
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U S E R G U I D Eheuristic analysis
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U S E R G U I D E5. Use the General
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U S E R G U I D ETo configure the s
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U S E R G U I D EIf the file or web
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U S E R G U I D E4. Click the Setti
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U S E R G U I D ETo create a list o
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U S E R G U I D ETo scan links in t
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U S E R G U I D EIN THIS SECTION:En
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U S E R G U I D ETo start the wizar
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U S E R G U I D EMark as Spam;Mark
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U S E R G U I D EIf you need to cre
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U S E R G U I D ETo do this:1. Make
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U S E R G U I D E2. In the top part
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U S E R G U I D Enetwork computers
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U S E R G U I D EAfter processing a
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U S E R G U I D E5. Click the Add l
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U S E R G U I D EENABLING AND DISAB
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U S E R G U I D EKaspersky Lab spec
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U S E R G U I D E6. In the menu tha
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U S E R G U I D E4. In the window t
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U S E R G U I D ETo turn off monito
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FIREWALLFirewall ensures security f
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U S E R G U I D EEDITING GROUP RULE
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U S E R G U I D EThere are two basi
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U S E R G U I D E4. In the right pa
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U S E R G U I D E1. Open the main a
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U S E R G U I D EIN THIS SECTION:Cr
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U S E R G U I D EApplications runni
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U S E R G U I D E2. In the window t
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U S E R G U I D ETo move an object
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BACKUPDuring the backup process, ba
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U S E R G U I D E3. Select the stor
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U S E R G U I D E4. In the top part
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U S E R G U I D E1. Open the main a
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U S E R G U I D ESAVING AND DOWNLOA
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U S E R G U I D ETen minutes before
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U S E R G U I D EJabber.Many IM cli
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U S E R G U I D ESENDING CONFIDENTI
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DATA ENCRYPTIONData Encryption is d
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U S E R G U I D EADDING FILES INTO
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HOME NETWORK CONTROLThe Home Networ
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U S E R G U I D E3. In the Home Net
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U S E R G U I D E3. Click the View
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PASSWORD DATABASE MANAGEMENTThe Pas
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Page 202 and 203: U S E R G U I D ETo move or rename
Page 204 and 205: U S E R G U I D EDES. Block cipher
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Page 254 and 255: U S E R G U I D EFull name of the f
Page 256 and 257: U S E R G U I D ETo always remember
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Page 268 and 269: KASPERSKY LABKaspersky Lab was foun
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U S E R G U I D EA "library" means
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U S E R G U I D EFor an executable,
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U S E R G U I D ETy Coon, President
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U S E R G U I D EEXCEPT AS EXPRESSL
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INDEXAAdditional ToolsBrowser Confi
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U S E R G U I D Eshortcut creation
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