Kaspersky PURE User Guide - Kaspersky Lab

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U S E R G U I D E4. In the Information for Technical Support Service window that will open, click the View button.5. Open the sysinfo.zip archive, which contains report files.CREATING A TRACE FILEAfter installing Kaspersky PURE, some failures in the operating system or in the operation of individual applications mayoccur. The most likely cause is a conflict of Kaspersky PURE with the software installed on your computer, or with thedrivers of your computer components. You may be asked to create a trace file for Kaspersky Lab Technical SupportService specialists to successfully resolve your problem.To create the trace file:1. Open the main application window.2. In the bottom part of the window, click the Support link.3. In the Support window that will open, click the Support tools link.4. In the Information for Technical Support Service window that opens specify the trace level from the dropdownlist in Traces section.It is recommended that the required trace level is clarified by a Technical Support Service specialist. In theabsence of guidance from Technical Support Service, you are advised to set the trace level to 500.5. To start the tracing process, click the Enable button.6. Reproduce the situation which caused the problem to occur.7. To stop the tracing process, click the Disable button.You can switch to uploading tracing results (see section "Sending data files" on page 238) to a Kaspersky Lab's server.SENDING DATA FILESAfter you have created the trace files and the system state report, you need to send them to Kaspersky Lab TechnicalSupport Service experts.You will need a request number to upload data files to the Technical Support Service server. This number is available inyour Personal Cabinet on the Technical Support Service website if your request is active.In order to upload the data files to the Support service server:1. Open the main application window.2. In the bottom part of the window, click the Support link.3. In the Support window that will open, click the Support tools link.4. In the Information for Technical Support Service window that will open, in the Actions section, click theUpload information for Technical Support Service to the server button.5. In the Uploading information for Technical Support Service to the server window that will open checkboxes next to the tracing files you wish to send to the Technical Support Service and click the Send button.6. In the Request number window that will open specify the number assigned to your request when completingthe electronic form at the Technical Support Service site.The selected data files are packed and sent to the Technical Support Service server.238
C O N T A C T I N G T H E T E C H N I C A L S U P P O R T S E R V I C EIf for any reason it is not possible to contact the Technical Support Service, the data files can be stored on your computerand later sent from the Personal Cabinet.To save data files to the disk:1. Open the main application window.2. In the bottom part of the window, click the Support link.3. In the Support window that will open, click the Support tools link.4. In the Information for Technical Support Service window that will open, in the Actions section, click theUpload information for Technical Support Service to the server button.5. In the Uploading information for Technical Support Service to the server window that will open checkboxes next to the tracing files you wish to send to the Technical Support Service and click the Send button.6. Click the Cancel button in the Request number window that will open and confirm saving files to the disk byclicking Yes.7. Specify the archive name in the window that will open and confirm saving.The created archive can be sent to the Technical Support Service from the Personal Cabinet.EXECUTING AVZ SCRIPTKaspersky Lab experts will analyze your problem using the tracing files and the system state report. The outcome of theanalysis is a sequence of actions aimed at eliminating the problems detected. The list of such actions can be rather long.To simplify the procedure, AVZ scripts are used. An AVZ script is a set of instructions allowing to edit registry keys,quarantine files, search for classes of files and potentially quarantine files related to them, block UserMode andKernelMode interceptors, and etc.To run the scripts the application includes an AVZ script execution wizard.The Wizard consists of a series of screens (steps) navigated using the Back and Next buttons. To close the Wizard onceit has completed its task, click the Finish button. To stop the Wizard at any stage, click the Cancel button.You are advised not to change the text of an AVZ script received from Kaspersky Lab experts. If problems occur duringscript execution, please contact Technical Support Service.To start the wizard:1. Open the main application window.2. In the bottom part of the window, click the Support link.3. In the Support window that will open, click the Support tools link.4. In the Information for Technical Support Service window that will open click the Execute AVZ script button.If the script successfully executes, the wizard will close. If an error occurs during script execution, the wizard displays acorresponding error message.239
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Kaspersky PUREUSER GUIDEP R O G R A
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CONTENTSKASPERSKY LAB END USER LISE
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C O N T E N T SHow to restore appli
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C O N T E N T SAPPLICATIONS .......
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KASPERSKY LAB END USER LISENSEAGREE
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K A S P E R S K Y L AB E N D U S E
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K A S P E R S K Y L AB E N D U S E
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ABOUT THIS GUIDEThis document is th
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A B O U T T H I S G U I D ESAMPLE T
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A D D I T I O N A L S O U R C E S O
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SETTING UP HOME NETWORK PROTECTIONK
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K A S P E R S K Y P U R EPassword M
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INSTALLING AND REMOVING THEAPPLICAT
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I N S T A L L I N G A N D R E M O V
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U S E R G U I D EIf any anti-virus
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U S E R G U I D ESTEP 16. RESTRICTI
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GETTING STARTEDThe application is r
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U S E R G U I D EAnti-Spam database
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U S E R G U I D ECommercial - a com
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APPLICATION INTERFACEThis section w
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U S E R G U I D EExit - closes Kasp
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U S E R G U I D ESupport - to open
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U S E R G U I D Ethe right part of
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U S E R G U I D EDepending on the s
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U S E R G U I D EClicking the Capti
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U S E R G U I D ENotification windo
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U S E R G U I D EIn this section, y
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U S E R G U I D Einactive (grey) ap
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U S E R G U I D ETo run the Kaspers
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U S E R G U I D Efrom the main appl
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U S E R G U I D EHOW TO PERFORM FUL
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U S E R G U I D EHOW TO PROTECT YOU
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U S E R G U I D EThe master passwor
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U S E R G U I D EHOW TO RESTORE AN
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U S E R G U I D Ea. In the left par
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U S E R G U I D E4. In the list of
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U S E R G U I D ETo enable Anti-Spa
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U S E R G U I D E3. In the left par
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COMPUTER PROTECTIONComputer protect
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U S E R G U I D EIN THIS SECTION:Ch
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U S E R G U I D ETo create a list o
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U S E R G U I D EVULNERABILITY SCAN
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U S E R G U I D E4. Click the Setti
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U S E R G U I D EIf you work in aut
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U S E R G U I D ECHANGING ACTIONS T
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U S E R G U I D Eheuristic analysis
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U S E R G U I D E5. Use the General
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U S E R G U I D ETo configure the s
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U S E R G U I D EIf the file or web
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U S E R G U I D E4. Click the Setti
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U S E R G U I D ETo create a list o
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U S E R G U I D ETo scan links in t
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U S E R G U I D EIN THIS SECTION:En
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U S E R G U I D ETo start the wizar
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U S E R G U I D EMark as Spam;Mark
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U S E R G U I D EIf you need to cre
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U S E R G U I D ETo do this:1. Make
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U S E R G U I D E2. In the top part
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U S E R G U I D Enetwork computers
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U S E R G U I D EAfter processing a
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U S E R G U I D E5. Click the Add l
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U S E R G U I D EENABLING AND DISAB
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U S E R G U I D EKaspersky Lab spec
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U S E R G U I D E6. In the menu tha
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U S E R G U I D E4. In the window t
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U S E R G U I D ETo turn off monito
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FIREWALLFirewall ensures security f
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U S E R G U I D EEDITING GROUP RULE
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U S E R G U I D EThere are two basi
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U S E R G U I D E4. In the right pa
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U S E R G U I D E1. Open the main a
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U S E R G U I D EIN THIS SECTION:Cr
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U S E R G U I D EApplications runni
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U S E R G U I D E2. In the window t
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U S E R G U I D ETo move an object
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BACKUPDuring the backup process, ba
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U S E R G U I D E3. Select the stor
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U S E R G U I D E4. In the top part
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U S E R G U I D E1. Open the main a
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U S E R G U I D ESAVING AND DOWNLOA
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U S E R G U I D ETen minutes before
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U S E R G U I D EJabber.Many IM cli
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U S E R G U I D ESENDING CONFIDENTI
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DATA ENCRYPTIONData Encryption is d
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U S E R G U I D EADDING FILES INTO
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HOME NETWORK CONTROLThe Home Networ
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U S E R G U I D E3. In the Home Net
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U S E R G U I D E3. Click the View
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PASSWORD DATABASE MANAGEMENTThe Pas
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U S E R G U I D Etype of account (a
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U S E R G U I D EFor an executable,
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U S E R G U I D ETy Coon, President
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U S E R G U I D EEXCEPT AS EXPRESSL
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INDEXAAdditional ToolsBrowser Confi
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U S E R G U I D Eshortcut creation
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