ChemDraw User's Manual - CambridgeSoft

AdministratorTroubleshootingThis section describes steps you can take that affectthe overall performance of CambridgeSoft DesktopApplications, as well as steps to follow if yourcomputer crashes when using a CS softwareproduct.PerformanceBelow are some ways you can optimize theperformance of CambridgeSoft DesktopApplications:• Macintosh: Increase the total amount ofmemory that the application can use:• Select the ChemDraw application icon inthe Finder when ChemDraw is not running.• From the Edit menu, choose Get Info.Increase the memory allocation in thePreferred size text box in the MemoryRequirements section of the dialog box.• Windows: In the Performance tab in theSystem control panel, allocate more processortime to the application.• Install more physical RAM. The more youhave, the less ChemOffice DesktopApplications will have to access your hard diskto use Virtual Memory.• Increase the Virtual Memory (VM). Virtualmemory extends RAM by allowing space onyour hard disk to be used as RAM. However,the time for swapping between the applicationand the hard disk is slower than swapping withphysical RAM.Change the VM as follows:• System control panel, Performance tab.System CrashesCambridgeSoft Desktop Applications should nevercrash, but below are the steps you should gothrough to try to resolve issues that cause computercrashes while using a CS software product.1. Restart your computer (Macintosh) or restartWindows and try to reproduce the problem. Ifthe problem recurs, continue with thefollowing steps.2. The most common conflicts concern VideoDrivers, Printer Drivers, screen savers, andvirus protection. If you do need to contact us,be sure to determine what type and version ofdrivers you are using.Video Driver related problems: If you arehaving problems with the display of anyCambridgeSoft Desktop Application, tryswitching to the VGA video driver in thedisplay Control Panel (or System Setup, andthen retest the problems. If using a differentdriver helps, your original driver may need tobe updated–contact the maker of the driverand obtain the most up-to-date driver. If youstill have trouble contact us with the relevantdetails about the original driver and theresulting problem.Printer Driver related problems: Try usinga different printer driver. If using a differentdriver helps, your original driver may need tobe updated–contact the maker of the driverand obtain the most up-to-date driver. If youstill have trouble contact us with the relevantdetails about the original driver and theresulting problem.3. Try reinstalling the software. Before youreinstall, uninstall the software and disable allbackground applications, including screensavers and virus protection. See the completeuninstall instructions on the CambridgeSoftTechnical Support web page.228• Technical Support CambridgeSoftTroubleshooting