2007 / 2008 Annual Report - Eastern Cape Development Corporation

EASTERN CAPE DEVELOPMENT CORPORATION 2007/08PART 2HUMANRESOURCESMANAGEMENT1 AIMTo render Human Resources Administration, Human Resources Development, Organisational Development and LabourRelations Services to the Corporation.2 SERVICE DELIVERYAll departments and government institutions / entities are required to develop a Service Delivery Improvement (SDI)Plan. The following tables reflect the components of the SDI Plan as well as progress made in the implementation of theplans by the corporation.2.1 Main Services provided and standardsMain services Actual customers PotentialcustomersProvision of HRservicesAccess to HRservicesAll business units,Management, Board,Staff and UnionAll business units,Management, Board,Staff and UnionJob applicantsJob applicantsStandards of serviceProviding the right person at the righttimeRecruitment of the right skills withinacceptable turnaround timesProvision of professional advice andsupportActual achievementsagainst standardsMore than 80% ofcomplement achievedProfessional advice andsupport rendered on aneeds basis2.2 Consultation arrangements with customersType of arrangement Actual customers Potential customers Actual achievementsRegular consultationManagementBoardStaff- Regular engagement and participation in meetingsReports and submissions made as requiredAd hoc consultations Organised labour - Consultation on matters of mutual interest undertaken2.3 Service information toolsTypes of information toolsHR Policies and Procedures ManualInternet, intranet, email and information system policy documentActual achievementsThe manual has been reviewed and will be submitted to theBoard for approval.Accessible to all customers and potential customers2.4 Complaints mechanismComplaints mechanismDocumented grievance procedureActual achievementsGrievance procedure in place and utilised by staff11