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10 | Rental System<br />
Ski and Snowboard Rental<br />
Process<br />
Technician<br />
• Assembles Boot/Ski system<br />
• Records equipment<br />
• Acquires customer information<br />
• Adjusts binding to boot<br />
• Adjusts release values<br />
• Records settings and signs<br />
• Has customer verify settings<br />
• Instructs customer<br />
Customer<br />
Initials and signs the release<br />
of liability<br />
Technician<br />
Witnesses signing of release<br />
Customer<br />
Receives poles<br />
Customer<br />
Fills out rental<br />
form<br />
Customer<br />
Decides if and<br />
what boot to rent<br />
Bootfitter<br />
Selects<br />
appropriate boot<br />
Has own boot; Boot does not fit<br />
Customer<br />
Tries boot on<br />
Customer<br />
Proceeds to<br />
tech station<br />
Ski Snowboard<br />
Customer<br />
Proceeds to cash station with<br />
equipment and paperwork<br />
Cashier<br />
• Verifies paperwork<br />
• Offers insurance<br />
• Receives payment and<br />
security deposit<br />
• Files paperwork<br />
Technician<br />
• Selects board by size and type<br />
• by goofy or regular<br />
• adjusts binding if necessary<br />
• Records equipment<br />
• Instructs customer<br />
This is a sample flow chart only. Sections marked in red are to be performed by the certified TYROLIA Rental<br />
Technician. The sequence of the steps can change according to the individual shop lay out.
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