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68 | Rental Ski Boot<br />
Rental Boot Fitting Basics<br />
1. Ask the customer his street shoe size<br />
Chances are that a rental ski boot will fit him in that size as well. if you have a different sizing system in your<br />
shop, use the conversion chart on page 41 of the manual. There you will find a scale that lets you match any<br />
sizing system to MONDO Point, the sizing system used in the ski boots.<br />
2. Check the customer’s socks, they are very important!<br />
This may sound strange, but the socks have a big influence on the skiing performance and the fit of the boot.<br />
They should be dry, thin, and tight and preferably made of a synthetic/wool blend without too strong of a pattern.<br />
If the socks are wet it will be difficult to put the boots on and the feet will be cold all day long.<br />
If the socks are too thick the boots will be too tight and the feet will be cold and painful.<br />
If the socks are too loose there will be wrinkles and this will also cause pain.<br />
If the socks are made of cotton the sock will hold moisture and the feet will be cold.<br />
If they have a three dimensional pattern chances are the skin will show that too!<br />
Recommend to any customer wanting to use a non-suitable sock to buy one that is fit for skiing.<br />
Make sure you know the closest retail outlet that sells ski socks if your shop does not!<br />
3. Now it is show and tell time!<br />
Bring the boots for the customers you are dealing with. Take one boot; open all the buckles, open power straps<br />
and anything else that gets in the way of putting them on. Show how to hold them open while you are getting the<br />
foot in. Explain how to open (from the toe up) and to close (from the cuff down) the boots.<br />
Explain all additional adjustments possible. Practice your explanation and have fun with it!<br />
4. Now the customer puts the boots on!<br />
If you explained it right, they will put them on right! Help anybody that needs it.<br />
5. Now verify the fit!<br />
Ask the customer what he feels! Do not ask him if it fits! We should not assume that rental customers know how<br />
a ski boot should fit. Have them flex forward a couple of times. Then while they are standing straight, ask if their<br />
toes are touching the front of the boot. If this is not the case, the boot could be too big. Then in a flexed position<br />
ask them if the toes are still touching. If this is the case, you should try a size bigger. If they are not, it’s a home<br />
run!<br />
One of the best ways to verify the fit of the boots in your fleet is to try them on yourself. Take one size too big,<br />
one size too small and the right one and if possible ski with them. You will very quickly know how the boots of<br />
your fleet will perform and find your own way of asking the customers and interpreting their answers.<br />
6. Mark the chosen boot on the rental form and your last<br />
words should be: Have a nice day on the slopes!
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