RENTAL Manual 2010 Engl. - Tyrolia

36 | Rental Ski Binding
HEAD/TYROLIA CERTIFICATION
REQUIREMENTS
This section must be read, and thoroughly understood,
prior to completion of HEAD/TYROLlA’s Employee
Training Documentation Form and viewing the
2010.1 1 HEAD/TYROLIA Certification Video.
At TYROLIA we realize that the quality added to our
products in your shop is every bit as important as the
quality we build in at the factory.
The HEAD/TYROLIA Retailer Indemnity Program, which
includes in depth technical training, is a key element of
maintaining consistent quality.
TECHNICAL INFORMATION
Procedures for installation, release/retention adjustment,
testing, troubleshooting and record keeping should always
be taken from the current season’s HEAD/TYROLIA
Technical Manual.
EMPLOYEE TRAINING
This manual provides a depth of information unprecedented
in the industry, it is here to help you fulfill the shop’s
responsibility to bring new employees to a basic level of
competence. It also addresses our desire to provide information
specific to selling, installing, function checking,
and maintaining HEAD/TYROLIA products. Last but
perhaps most important, we produced it to help you understand
why HEAD/TYROLIA represents the state of the
art in bindings. We hope you will use it as part of a well
planned and professional employee training program
which goes far beyond properly installing bindings.
Done well it will translate into consistent quality and
the high level of satisfaction your customers deserve.
Look at it as one of the first steps in your Total Quality
Management program.
NOTE: Hands on training is the best training – An ideal
task that can be incorporated into the training is preseason
testing. This will give your trainees hands on
experience operating a testing device and adjusting
ski/boot/binding systems. Other tasks, such as routine
rental maintenance, can also be done during the
training period.
SHOP REQUIREMENTS
Each retail location must have:
• A current HEAD/TYROLIA Authorized Retailer Agreement
on file with HEAD USA INC. / HEAD CANADA INC.
• A current HEAD/TYROLIA Binding Indemnification
Agreement on file with HEAD USA INC. / HEAD CANADA
INC.
• At least one HEAD/TYROLIA Certified Technician
employed per location.
• The required equipment for installing and testing
HEAD/TYROLIA bindings. All Agreements and Certifications
must be valid for the current season.
CREATING AN INFORMED
CONSUMER
Customers, whether rental or retail, come to your shop
with all levels of knowledge. The range extends from
true experts who really know the sport and their equip-
ment needs, to never-ever skiers who know they must
rely totally on your expertise.
A key role played by a good shop, and a requirement in
the US and Canada under the “HEAD/TYROLIA Retailer
Indemnity Program”, is providing information, guidance
and instruction to all customers.
Specifically this means:
• Providing product and suitability information to help
customers make an informed choice of which equipment
models are right for them. The amount and type
of advice given will naturally be different for each
customer.
• The shop’s responsibility is to be sure that each
product sold or serviced is appropriate for the needs
of its user.
• The shop must provide accurate information about
the nature of the sport, and what equipment can and
cannot do. Inform customers that there are risks
inherent in the sport of skiing that no binding can
protect against. It is imperative that each customer
be informed there are limitations to the protection
their equipment can afford and that injuries can and
do occur in the normal course of skiing.
• Under no circumstances should you make any warranties
or assertions about the customers safety on the
hill. Speaking simply, no binding is “absolutely safe”.
Well designed shop record forms address the disclosure
and agreement subject very directly and professionally.
Use them to your advantage by making sure
customers read and understand the form before
signing it. The following points must be explained to
all customers (rental or retail) before they leave the
shop with their equipment (consumer awareness
checklist):
• Explain how to use bindings and equipment.
Let customers put on their boots and step in and out
of the binding if need be.
• Remind skiers to clean their boots and bindings each
time before stepping in. Tell them that they should
always walk through clean snow before entering the
bindings.
• Recommend care in transport: heels closed, bindings
covered.
• Recommend care in storage: dry, moderate temperature,
heels closed, boots not in bindings.
• Explain that bindings and boots must be kept clean
for optimal function.
• Skiers should make a visual inspection of their system
before each use, including the AFD pad which should
be checked for wear, damage or loss. It is also wise
to visually verify the release indicator value.
NOTE:
• The rental form must be read, initialled and signed by
the customer. If the customer is a minor, his or her
signature should be obtained, along with that of the
parent or guardian. If a parent or guardian is not
available, the equipment should only be released if
the proper signatures have been obtained.